WE’LL HIT THE “HI” NOTES.

OUTSOURCE YOUR PERFORMANCE.

We speak of the language of your customer and your brand

We’ll use our cutting-edge call center technology and industry expertise to give your customers an experience they will love.

  • Interaction via email, text, phone or mail 
  • Expanded hours, shorter wait times, and call backs
  • Ample expert staff hired, trained, and available when you need them
  • Multilanguage associates speaking the language of your customer and your brand
  • Optimal operational efficiency from economies of scale in all aspects of the operation
  • Technology that’s AI-powered, NLP and IVR ready, with virtual assistants and click-to-dial integrations that streamline agent interaction

LET’S TALK!

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Optimize Your Servicing Operations with defi BPO

Tired of dealing with your company’s operational inefficiencies and the resulting costs? Outsource your customer service and back-office lending processes with defi BPO. Save money on staff, office space, and the sourcing of critical technology systems whether you choose one or all of the defi BPO services.

With defi BPO, you’ll have a full servicing center at your disposal, capable of keeping up with the demands of your growing business and strengthening your brand. You’ll never have to worry about compounding transaction amounts as defi BPO services easily scale to the size and scope of your workload.

 

Boost your processing speed and scale up your lending operations with defi BPO:

  • Seasoned professionals with years of auto finance and portfolio management experience
  • Complete back-office support for both auto loans and leases
  • White-label customer service
  • Configurable solutions and processes to fit your individual business needs
  • Smooth and rapid implementation for an easy transition
 

Cut operational costs with either à la carte or end-to-end defi BPO services:

 

defi LOAN & LEASE

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defi LEASE MATURITY MANAGEMENT

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defi REMARKETING

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defi CONTACT & SERVICING

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defi BACK-UP SERVICING

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defi COLLECTIONS

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