OUTSOURCE.
SUPPORT.
SCALE.
Manage Everything without managing anything
Optimize Your Auto Loan or Lease Servicing Operation with defi MANAGED SERVICING
defi MANAGED SERVICING builds on decades of defi team member expertise – in the lending industry and in the company’s own state-of-the-art defi SERVICING SaaS system – to anticipate needs and deliver auto lease and loan outsourcing services.
defi MANAGED SERVICING improves operations and processes related to the servicing of auto loans and leases and the disposition of leased vehicles, reducing budgetary expense through automation and a redirection of a lender’s staff.
Technology-enabled, using chatbots with conversational AI and CCaaS, defi MANAGED SERVICING offers a modern client experience with digital interactions and intelligent virtual assistants.
Omni Channeled
for all customer interactions via a single hub
AI Enabled
for current and future innovation
Digital IVA staffed (Intelligent Virtual Assistants)
for all or part of a customer interaction
Boost processing speed and scale your lending operation:
Teams of experts ready to begin operation with no product training necessary
Rapid speed-to-market for existing or start-up operations
Complete back-office support for both auto loans and leases
White-label customer service
Configurable solutions and processes to fit your individual business needs
A world-class, ISO 9001:2015 certified operation
