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Category Archive

Below you'll find a list of all posts that have been categorized as “Automation”

loan servicing automation

INCREASE LENDER EFFICIENCY WITH AUTO LEASE OR LOAN SERVICING AUTOMATION

The defi Team October 6, 2020 Automation, Compliance, defi CONNECT, defi INSIGHT, defi SERVICING, Digitalization

Lease and loan servicing volumes are up. The reasons?  Questions about loan forbearance.  Increase in requests for lease and loan …

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Auto Loan Delinquency Statistics

AUTO LOAN FRAUDS: TIPS FOR IDENTIFICATION AND PREVENTION

The defi Team September 30, 2020 3rd party integrations, auto loan origination software, Automation, defi INSIGHT, defi LOS, defi Partners, Fraud, Loan Origination Software, Technology, Webinars

With technology growing and evolving by the second, fraud is more prevalent than ever. In its July 2020 white paper, …

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auto loan online application

LENDING RISK ANALYSIS DURING A FINANCIAL CRISIS: WHY TECHNOLOGY IS ESSENTIAL

The defi Team September 15, 2020 3rd party integrations, auto loan origination software, Automation, Big Data, defi ANALYTICS, defi INSIGHT, defi LOS, defi SERVICING, Loan Management, Loan Origination Software, Reporting & Analytics, Simplifying Processes, Technology

Lending risk analysis is more important than ever, with lenders walking a fine line between accepting new lease or loan …

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car loan modification

HOW TO EFFECTIVELY MANAGE CAR LEASE OR LOAN MODIFICATION REQUESTS

The defi Team September 1, 2020 Automation, Compliance, defi INSIGHT, defi SERVICING, Loan Management, Servicing Systems, Simplifying Processes

Established auto lenders have weathered several instances of market turbulence over the decades. The pandemic is yet one more storm …

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checklist of digital lending software features

DIGITAL LENDING SOFTWARE FEATURES THAT PROVIDE A SUPERIOR ONLINE EXPERIENCE

The defi Team August 18, 2020 Auto Dealers, auto loan origination software, Automation, defi CONNECT, defi INSIGHT, Digital Loan Documents, Loan Management, Loan Origination Software

According to a recent survey from Cox Automotive, 83% of consumers want to perform at least one or more steps …

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auto loan servicing

HOW A LOAN SERVICING APP CAN REDUCE YOUR WORKLOAD AND BOOST BORROWER SATISFACTION

The defi Team August 11, 2020 auto loan origination software, Automation, defi CONNECT, defi INSIGHT, defi SERVICING, Loan Management, Servicing Systems, Simplifying Processes

Many lenders are receiving an overwhelming number of loan servicing requests in recent months—but why? The impact of COVID-19 plays …

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Auto loan application approved with a dollar and coins laying over it.

HOW ADVANCED CREDIT RISK MANAGEMENT TECHNOLOGY BOOSTS APPROVAL RATES

The defi Team August 4, 2020 3rd party integrations, auto loan origination software, Automation, Community Banking, Credit Unions, defi INSIGHT, defi LOS, Loan Origination Software, Technology

Regardless of economic climate, risk management remains an important factor for lenders to consider during the approval process. Its importance …

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no-contact loan

HOW NO-CONTACT LOAN OR LEASE ORIGINATIONS CAN HELP GROW YOUR PORTFOLIO

The defi Team July 21, 2020 3rd party integrations, auto loan origination software, Automation, Compliance, defi CONNECT, defi INSIGHT, defi LOS, Digital Loan Documents, Loan Origination Software, Simplifying Processes, Technology

If you’ve ever considered the importance of mobile lending technologies but haven’t acted on it, recent events should be moving …

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auto loan servicing

ACCELERATE THE CAR-BUYING JOURNEY WITH LOAN OR LEASE ORIGINATION

The defi Team July 14, 2020 auto loan origination software, Automation, defi INSIGHT, defi LOS, Digital Loan Documents, Information Security, Loan Origination Software, Reporting & Analytics, Simplifying Processes

In a world where the car-buying journey has become increasingly digital, lenders and dealers must adapt to attract motivated buyers …

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auto financing online

AUTO FINANCING ONLINE: 5 CAPABILITIES YOUR SOFTWARE SOLUTIONS SHOULD PROVIDE

The defi Team July 7, 2020 auto loan origination software, Automation, defi INSIGHT, defi LOS, Digital Loan Documents, Information Security, Loan Origination Software, Reporting & Analytics, Simplifying Processes

The ability to handle auto financing online is one of the past decade’s greatest innovations for lenders. Gone are the …

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Matthew Wood

Matthew Wood joins the Client Services team, bringing over a decade of experience in client and product support all within the automotive industry. Matthew believes exceptional customer service can change the world or at the very least make someone’s day better. In his free time, he enjoys hiking, exploring the world with a goal to visit all 7 continents, and is an amateur beer brewer.

Sarah Sigler

Sarah Sigler has 14 years of technology experience, including four years of loan origination and servicing technology experience. She brings with her an enthusiasm for learning and teaching complex systems to make them easier to understand. Her specialties include training, instructional design, project planning and management, community management, making a mean taco soup, just seeing if you’re still reading, and a sense of humor. When she is not working hard to realize a client’s dream system, she spends time with her family and enjoys playing Dungeons & Dragons.

Ben Frierson

Benjamin Frierson has over 15 years of technology experience, including six years of loan origination experience. He has held various roles throughout his career including Production Support, QA/Automation Engineer, QA/ Auto Lead, and Engineer Manager. His great blend of technology and customer support skills helped make a quick transition to the implementation team! When he escapes defi for the day he enjoys spending time with his family, working on cars, gaming, or watching the New Orleans Saints!

Kerri O’Donnell

Kerri O’Donnell has 25 years’ Client Services experience, including 20 in automotive finance in servicing, originations, funding, and accounting platforms. She holds a BA from the University of Delaware.

John Moody

John Moody has been in the auto finance industry over 25 years and has experience across the full spectrum of lending. He has served in multiple operational capacities covering the full life cycle of a loan including credit, funding, sales, loan administration, collections and servicing. Placing a high value on relationship management, John’s professional interests align well with defi’s client-centric vision. John has a BBA in Finance and has post-graduate education in retail banking. He is an avid sports fan, enjoys warm weather travel with his wife, and playing golf every chance he gets.

Jerremy Coke

Jerremy Coke has almost 20 years of experience in the auto finance industry, primarily in originations. He has worked for institutions both small and large, captive and independent. His background gives him a unique perspective into the end user experience. Jerremy is married with three teenage children. In his free time, he can usually be found at one of his kids’ various sporting events or at the ballpark cheering on the Texas Rangers.

Dana Zilka

I have had 6 years of experience working in the banking industry in the Cash Management and International Departments. I also have been working in the auto servicing industry for the past 4 years in the Cash Management department as a senior associate. While raising my 2 daughters I operated my own craft business and spent many weekends setting up shop at local craft fairs.

Brian Wotherspoon

Brian Wotherspoon has had over 15 years of experience with client relations, retention, and service delivery. He has been in the lending and implementation space for 5 years. Prior to lending, he worked within the energy business for nearly a decade. In his down time, Brian enjoys spending time with his 7 year old son, singing & playing keyboards in his band, traveling, boating, and koi keeping.

Luana Hulshof

Luana Hulshof has worked in the Automotive Finance Industry for over 20 years. Her strengths primarily lie in the areas of originations and remarketing. However, she has also worked on various projects related with other business areas such as finance, accounting, account management and collections. Luana is CBAP certified and has an MBA from the University of Texas at Austin. She and her husband love traveling with their three children and enjoy other activities such as sports and family gatherings.

Kim Bobbitt

Kim Bobbitt has 25 plus years experience in both sub-prime auto lending and sub-prime short term installment lending combined. She has held many roles in her tenure, from implementing and managing QA teams, to business analysis and requirements facilitation, experience as a scrum-master in Agile development environments, and project management managing client relationships and system implementations. While working at AmeriCredit, she was part of the collaborative multi-lender team that developed the industry standard XML and implementation of Dealer Track. Kim has been in the DFW area the majority of her life and is a Texan through and through. Kim and her husband George have been married 8 years and enjoy parenting their 5 children. Kim also has a new grandbaby that she loves to snuggle anytime she can.

Abigail Gatlin

Abigail has worked in various roles at defi such as Business/Product Analyst, Software developer, and Sr. Client Support Manager. She has worked in various IT roles supporting the Oil/Gas Industry and Sam Houston University prior to coming to defi. She has a BA in Management Information Systems (MIS). Abigail enjoys serving her church and participating in local/foreign missions and relief efforts, dancing with her husband, singing, and spending time with family and friends.