alternative data credit

COULD BACK OFFICE OUTSOURCING IMPROVE SERVICE FOR YOUR CREDIT UNION MEMBERS?

The defi Team Business Process Outsourcing, Credit Unions, defi INSIGHT

If you’re looking to improve your customer service specifically, here are just a few of the back office tasks you can delegate to an experienced third party:

Fraud detection and risk management;
Payment processing and repayment scheduling;
Member contact information and communication preferences;
Loan or credit card application decisioning;
Level 1 support;
Customer web portals;
Automated call centers;
Back office to front office communications;
Staff training and recruitment.

loan servicing platform community banks

CUSTOMER SERVICE OUTSOURCING DO’S AND DON’TS FOR COMMUNITY BANKS

The defi Team Business Process Outsourcing, Community Banking, defi INSIGHT

Customer service outsourcing is one of the most valuable tools available to community banks. When you outsource customer communications, not only will customers be more satisfied with your services, you can also save a lot of time. Outsourcing takes the complexity out of communications and gives you a tremendous competitive advantage.