Established auto lenders have weathered several instances of market turbulence over the decades. The pandemic is yet one more storm …
HOW A LOAN SERVICING APP CAN REDUCE YOUR WORKLOAD AND BOOST BORROWER SATISFACTION
Many lenders are receiving an overwhelming number of loan servicing requests in recent months—but why? The impact of COVID-19 plays …
HOW NO-CONTACT LOAN OR LEASE ORIGINATIONS CAN HELP GROW YOUR PORTFOLIO
If you’ve ever considered the importance of mobile lending technologies but haven’t acted on it, recent events should be moving …
ACCELERATE THE CAR-BUYING JOURNEY WITH LOAN OR LEASE ORIGINATION
In a world where the car-buying journey has become increasingly digital, lenders and dealers must adapt to attract motivated buyers …
AUTO FINANCING ONLINE: 5 CAPABILITIES YOUR SOFTWARE SOLUTIONS SHOULD PROVIDE
The ability to handle auto financing online is one of the past decade’s greatest innovations for lenders. Gone are the …
WHY AUTO LOAN ONLINE APPLICATIONS HAVE NEVER BEEN MORE IMPORTANT
Over the past decade, an increasing number of buyers have turned to online resources to shop for vehicles. Though not …
THE BEST LOAN SERVICING PLATFORM FOR CREDIT UNIONS
Our guide covers seven qualities of an excellent loan servicing platform to ensure the greatest impact on your operational efficiency
ADVANTAGES OF BACK OFFICE OUTSOURCING FOR CREDIT UNIONS
If you’re looking to improve your customer service specifically, here are just a few of the back office tasks you can delegate to an experienced third party:
Fraud detection and risk management;
Payment processing and repayment scheduling;
Member contact information and communication preferences;
Loan or credit card application decisioning;
Level 1 support;
Customer web portals;
Automated call centers;
Back office to front office communications;
Staff training and recruitment.
