Inbound and Outbound Contact Solutions with defi CONTACT & SERVICING
White-Labeled Customer Service
Your brand reputation is directly related to the customer experience, whether your customers contact you regarding a lease or loan or you contact them regarding cross-sales, collections, or retention efforts. Every interaction customers have with you has the potential to positively or negatively impact your brand. defi contact center solutions are designed to make every customer interaction count.
To ensure a positive customer experience, defi SOLUTIONS’ representatives employ a proprietary communication model called defi Customer Connection. It provides a framework for personalized communications, including multi-language support allowing your customers to deliver meaningful, results-driven messaging or find an effective resolution to their lease or loan issues. defi’s dedicated contact support managers work closely with their teams to consistently represent your brand and values and build a positive relationship with your customers.
Maintaining your own contact center requires hiring and training agents as well as investments in IT infrastructure, software, and facilities. As a white-labeled extension of your staff, defi’s contact center solutions can reduce call center costs without sacrificing customer service quality.
defi CONTACT & SERVICING gives you an experienced, full-service contact and servicing center that covers all of your needs:
Sales and Lead Generation
Collections and Back-Office Processing
Help Desk Support (level 1)
Data Analytics and Performance Reporting