defi ORIGINATIONS:
Where SHOULD Meets CAN
in Loan Originations Software
All originations platforms SHOULD enable PRODUCTIVITY and EFFICIENCY. SOME just DO IT BETTER and with a healthy dose of scalability, reliability, self-configurability with performance guardrails, and expertise honed from decades of close, long-term partnerships. Tired of just making do with your current lease or loan originations software (LOS) and ready to get things done?
Get defi ORIGINATIONS.
Quick, modular, with 1000s of existing features to edit and adapt for your business as you see fit. defi ORIGINATIONS is architected to be BEYOND the immediate and there when you’re ready.
Adapt
Self-administer to quickly add products, lines of business, or implement changes in response to business or market shifts
Scale
Increase application volume and business complexity without impacting response time
Configure
No-code, next-gen configuration enables efficiencies and puts the power in the hands of your business users
Rely
Continuous business operation and the ultimate response time and uptime for availability when and where borrowers want
ORIGINATIONS
REdefiNED
How high are your ambitions and who can you trust to guide you there? At defi, we’ve been teaming up with the most accomplished lenders in North America for decades, solving real-world problems and forging new paths for their success.
Loan and Lease Servicing Challenges
The economy is slowing, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to affect the industry for years to come.
Delinquencies
When delinquencies rise, auto lenders need an increasing number of knowledgeable customer service experts able to handle higher volumes, address problems early, collect payment as contracted, and avoid defaults and costly repossessions. With trained staff, automated processes, and technology infrastructure ready, defi MANAGED SERVICING experts and experienced remarketing teams can reduce losses and mitigate impact on a lender’s bottom line.
Customers
Borrowers today expect a fast and easy, digital-first process that revolves around their needs. A customer-first market means borrowers don’t need to stick to just one auto financing company or lending institution. Auto lenders must give customers quick answers, resolve disputes swiftly, and offer a digital payment process. defi MANAGED SERVICING offers lenders and their borrowers improved customer-response times and streamlined digital interactions.
Staffing
Employee attrition rates in contact centers have always been on the high end of the scale. Forward-looking auto lenders need technologies and teams to help them maintain a fully-staffed loan servicing operation. defi MANAGED SERVICES teams, using proprietary loan servicing software and providing the personnel needed to manage all aspects of loan servicing, free up a lender’s staff so they can focus on core business functions.
Processes
Auto lending contact centers are labor- and resource-intensive. They can bleed dollars and mistakenly introduce compliance risk and without automation and insights into customer service calls and fulfillment, it’s tough for auto lenders to ensure their teams are delivering a great customer experience every time. defi MANAGED SERVICES takes the worry out of lease servicing, loan servicing, and collections by providing teams of experts ready to take over operations with no additional product training.
Loan Originations Software Challenges
The economy is evolving, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to impact the industry for years to come.
Lengthy, complex application forms can discourage potential borrowers from completing the process or result in errors and omissions that delay the approval process. defi ORIGINATIONS simplifies and streamlines the loan application process with cutting-edge software and integrations that capture information digitally.
Lenders must be able to handle varying application volumes efficiently. Scalability can be a pain point, especially when sudden increases in demand strain your systems and lead to operational inefficiencies. defi ORIGINATIONS scales to meet your increasing loan volumes without affecting customer response times.
Lengthy approval processes, lack of transparency, and unclear communication can lead to a poor customer experience, which in turn can cause borrowers to become frustrated and abandon their loan applications. defi ORIGINATIONS provides the platform for quick approvals, full transparency, and constant communication among team members and with customers.
Verifying borrower information, income, employment, and assets is essential, but can be time-consuming. The process of gathering and reviewing application support documents may lead to delays. defi SOLUTIONS lets you automate the information verification and documentation management process so you can decision deals as quickly as possible.
defi SOLUTIONS’ Suite of Products and Services
With defi SOLUTIONS’ lending suite, you get efficiencies at every stage of the lending process. We offer a range of loan origination and servicing products to meet your needs.
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defi SOLUTIONS’ Suite of Products and Services
With defi SOLUTIONS’ lending suite, efficiency runs in the family. At every stage of the lending process, we meet your needs and offer a complete range of lease or loan originations software and servicing products and services.
If you want your core business functions to remain in-house, defi SERVICING software can help you cut costs by streamlining your loan and lease servicing operations. Our intuitive Software as a Service (SaaS) configuration offers workflow automations for five-star customer care without extra operational spending.
Building on decades of defi team member expertise – in the lending industry and the state-of-the-art defi SERVICING SaaS system – defi MANAGED SERVICING uses extensive workflow automation and the latest technologies – chatbots, conversational AI, and Contact Center as a Service – to boost auto loan or lease servicing operations. Saving you money and improving the customer experience.
