defi INSIGHT

Insights into Modern Lending

UNDERSTANDING THE BPO INBOUND PROCESS—AND HOW IT CAN BENEFIT FINCOS

Fincos want to understand customers better and, therefore, better meet their needs, maintain satisfaction, and create a close, long-term relationship ...

THE IMPORTANCE OF CUSTOMER SERVICE IN BPO—ESPECIALLY FOR AUTO LENDERS

Customer service is the backbone of the auto lending industry. When customers consistently have positive interactions with your representatives, they’re ...

HOW CONSUMER LOAN SERVICING CAN BE SIMPLER FOR AUTO LENDERS

With technology developing rapidly, automation and cloud-based computing are changing the way businesses work—and driving better outcomes. Innovative automation is ...

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HOW A CUSTOMER CONTACT BPO CAN IMPROVE AUTO LENDING SERVICES

Having a customer contact BPO provider is an excellent tool that allows lenders to increase their efficiency, profits, and customer ...

WHY A SINGLE SOURCE BPO IS THE BEST CHOICE FOR AUTO LENDERS

Choosing an outsourcing partner is one of the most crucial business decisions auto lenders can make. Once the decision is ...

AUTO LENDER WITH UNIQUE MARKET FOCUS THRIVES IN AN ECONOMIC DOWNTURN

The year 2020 was challenging for nearly every industry, and the automotive industry was no exception. Disrupted supply chains, assembly ...

Auto loan application approved with a dollar and coins laying over it.

A BPO TRANSITION CHECKLIST OF BEST PRACTICES TO EFFECTIVELY MANAGE A BPO CHANGE

Business process outsourcing isn’t just a case of “out of sight, out of mind.” While auto lenders can reap significant ...

TOP 5 BENEFITS OF OUTSOURCING CALL CENTER SERVICES FOR AUTO FINANCE COMPANIES

Has the volume of calls and requests from your customers become overwhelming? Maybe you’ve considered establishing an in-house call center ...

WHY FULL CALL CENTER OUTSOURCING MAKES SENSE FOR AUTO LENDERS

Lending institutions of all sizes are looking for strategies to improve the efficiency of customer care and simultaneously lower operational ...

ESSENTIAL SERVICES OF A BPO BUSINESS PARTNER THAT AUTO LENDERS SHOULD CONSIDER

Many auto lenders wanting to improve the efficiency of business processes and reduce operational costs seek out a business process ...

CONCERNS ABOUT THE DISADVANTAGES OF CALL CENTER OUTSOURCING FOR AUTO LENDERS

Auto lenders wanting greater efficiency in managing the increasing call volume from borrowers may be hesitant to consider outsourcing their ...

HOW OUTSOURCING ACCOUNTS RECEIVABLE AND COLLECTIONS IS ADVANTAGEOUS FOR AUTO LENDERS

Unlike loan originations which has a relatively short start to finish cycle and uses automation extensively to bring consistency and ...

MITIGATE RISKS OF OUTSOURCING YOUR CALL CENTER AUTO LOAN SERVICING WITH THESE 6 TIPS

The risks of outsourcing call center operations, like concerns over data breaches or poor customer service, are certainly valid reasons ...

WHY THE BPO VALUE PROPOSITION MATTERS MORE THAN EVER FOR AUTO LENDERS

A growing number of auto lenders are seriously evaluating business process outsourcing (BPO) services. The primary BPO value propositions are ...

TOP 5 REASONS WHY OUTSOURCING YOUR CALL CENTER IS BENEFICIAL

Even amidst pandemic-related slow-downs, the auto loan industry remains one of the biggest in the U.S. Overall, American consumers have ...

HOW BPO DELIVERS BUSINESS PROCESS OPTIMIZATION FOR AUTO LENDERS

Every auto lender strives for greater efficiency and lower operating costs. Throughout the lending cycle, there are dozens of opportunities ...

WHEN CHOOSING A THIRD-PARTY BPO PROVIDER, LOOK FOR INDUSTRY EXPERIENCE

Business process outsourcing has been widely adopted across all industries, from the simple outsourcing of activities, such as accounts receivable, ...

YOUR CALL CENTER OUTSOURCING COMPARISON GUIDE FOR FINCOS AND AUTO LENDERS

Many fincos and lenders who specialize in the auto industry have realized that the management of a call center is ...

INDIRECT AUTO LENDING TRENDS IN 2021

The auto industry is recovering from the abrupt, early 2020 shutdown of the US when new sales dropped a whopping ...

STREAMLINE AUTO LOAN SERVICING OPERATIONS WITH AN OUTSOURCED SOLUTION

Many auto lenders across the US have hit the wall while attempting to streamline their auto loan servicing operations. Certainly, ...

checklist of digital lending software features

AVOID BUSINESS PROCESS OUTSOURCING FAILURE WITH THESE PLANNING TIPS

A growing number of lenders, specifically those solely focused on auto lending, are considering business process outsourcing as a means ...

WHY OUTSOURCING A BUSINESS CALL CENTER MAKES SENSE FOR FINCOS

The economic difficulties of the past year have challenged all parties involved in the auto financing cycle. Lenders who already ...

TOP 3 BUSINESS PROCESS OUTSOURCING ADVANTAGES FOR AUTO LENDERS

Every auto lender looks for ways to improve the efficiency of their business processes and reduce operating costs. For most ...

WHY OUTSOURCING THE COLLECTIONS PROCESS MAKES SENSE FOR AUTO LENDERS

How efficiently are you managing collections? Unlike the lease or loan origination process which is comparably quick and predictable, the ...

FOUR KEY CALL CENTER OUTSOURCING BENEFITS FOR AUTO LOAN SERVICING

Is it time to consider the benefits of outsourcing your call center operations? Many auto lenders who have struggled with ...

LEASE OR LOAN ORIGINATION: THE BASICS CAN BE EVEN EASIER WITH THE RIGHT SOFTWARE

Recent economic data indicates that we’re experiencing one of the fastest-growing economies since 1984. As a result, lenders are likely ...

OPTIMIZE AUTO LOAN SERVICING AND PORTFOLIO MANAGEMENT THROUGH OUTSOURCING

Lending institutions looking for more efficient ways to manage auto loan servicing and portfolio management are beginning to outsource some ...

MAKE YOUR AUTO LENDING PROCESS FLOW MORE SMOOTHLY: HOW BPO CAN HELP BOOST EFFICIENCY

Compared to the lease or loan origination process, the servicing process is far more complex. It can last years, and ...

HOW BPO EASES THE COLLECTION PROCESS FOR AUTO LENDERS

Approximately 90% of new retail auto sales are financed via a lease or loan, and at the moment, Americans owe ...

BOOST INDIRECT AUTO LENDING OPPORTUNITIES WITH THESE KEY CAPABILITIES

Establishing a mutually beneficial relationship with local auto dealerships can be one of the most effective ways to grow your ...

COMPARING LOAN SERVICING VENDORS FOR VALUE AND CUSTOMER SATISFACTION

Lenders who are considering upgrading their loan servicing software typically go through the process of comparing the architecture, capabilities, and ...

COMPARING CREDIT UNION SOFTWARE VENDORS FOR AUTO LOAN SERVICING IN 2021

If the events of 2020 have caused you to reconsider the efficiency of your auto loan and lease servicing capabilities, ...

HOW OUTSOURCING DURING COVID HELPED LENDERS MANAGE THE DISRUPTION

COVID-19 was extremely disruptive to anyone involved in auto lending and leasing. The economic uncertainty caused by job losses, the ...

HOW INDIRECT AUTO LENDING FOR BANKS CAN BE EASIER

For a bank wanting to establish a lending relationship with local auto dealers, the capabilities of a modern lending solution ...

HOW A BPO CALL CENTER CAN BENEFIT YOUR AUTO LENDING PROCESSES

Business process outsourcing (BPO) has become an integral part of operations for many fincos, banks, and credit unions. BPO for ...

OPTIMIZE YOUR VEHICLE REMARKETING STRATEGY WITH THESE FOUR TIPS

When you can’t sell a vehicle to the lessee at the end of the lease or you know there’s no ...

SELECTING AN AUTO LOAN ORIGINATION SYSTEM: WHAT BANKS SHOULD LOOK FOR

Modern auto loan origination software is making it easier than ever for banks to respond to loan applications rapidly and ...

HOW TO CHOOSE CREDIT UNION SOFTWARE SOLUTIONS FOR 2021

In comparison to nationwide financial institutions, credit unions have an inherent advantage; they understand the local economy and the financial ...

HOW TO SHORTEN THE LOAN ORIGINATION LIFE CYCLE BY GOING DIGITAL

In an environment where consumers expect a near-instantaneous confirmation of transactions, the loan origination process of many lenders comes up ...

TOP 4 DIGITAL LENDING TRENDS THAT WILL DRIVE AUTO LOAN SERVICING IN 2021

The past year has highlighted the importance and value of loan servicing software that can quickly respond to unexpected changes ...

CREDIT UNION SOFTWARE: THE ADVANTAGE TO COVERING THE LOCAL AUTO LOAN MARKET

Credit unions boost their ability to grow their auto loan and lease business with software designed to: Improve the efficiency ...

HOW BANKING FINTECH CAPABILITIES ENHANCE THE LENDING LIFECYCLE

We believe that great customer service begins with the first transaction a customer has with your bank and extends throughout ...

HOW DIGITAL LENDING IMPROVES THE CUSTOMER JOURNEY FOR BANKS

Banks have mastered the digital process for many of their services. Today, it’s not unusual for a bank’s customers to ...

AUTO LOAN ORIGINATION BEST PRACTICES FOR CREDIT UNIONS AND BANKS

Loan origination best practices benefit both consumers and lenders. After years of developing, delivering, and supporting lending systems, we at ...

COMPARING LEASE AND LOAN MANAGEMENT SOFTWARE SOLUTIONS FOR 2021

Looking ahead to 2021, banks, credit unions, and fincos are reevaluating their ability to effectively respond to unexpected economic conditions. ...

WHICH LOAN ORIGINATION SOFTWARE FOR BANKS SHOULD YOU CHOOSE?

It’s easy to get lulled into thinking that the software you purchased a few years ago is continuing to meet ...

WHY ONLINE AUTO FINANCING SOLUTIONS ARE MORE CRITICAL THAN EVER

The process of acquiring an automobile, either buying or leasing a brand new or pre-owned upgrade, has been gradually transforming ...

AUTO FINANCING: CORONAVIRUS’ SHORT- AND LONG-TERM EFFECTS

In the past months since the onset of COVID-19, you’ve likely been in a reactive mode, scrambling to cope with ...

HOW AN AUTO LENDING DIGITAL PLATFORM CAPTURES MORE LOAN OR LEASE OPPORTUNITIES

Commerce is increasingly driven by mobile devices in the hands of consumers. Lenders who use an auto lending digital platform ...

MOBILE AUTO FINANCING SOFTWARE: BENEFITS FOR CONSUMERS AND LENDERS

What if you could respond to well-qualified applicants within seconds? Bring in new borrowers any day of the week, day ...

INCREASE LENDER EFFICIENCY WITH AUTO LEASE OR LOAN SERVICING AUTOMATION

Lease and loan servicing volumes are up. The reasons? Questions about loan forbearance. Increase in requests for lease and loan ...

AUTO LOAN FRAUDS: TIPS FOR IDENTIFICATION AND PREVENTION

With technology growing and evolving by the second, fraud is more prevalent than ever. In its July 2020 white paper, ...

LENDING RISK ANALYSIS DURING A FINANCIAL CRISIS: WHY TECHNOLOGY IS ESSENTIAL

Lending risk analysis is more important than ever, with lenders walking a fine line between accepting new lease or loan ...

HOW TO EFFECTIVELY MANAGE CAR LEASE OR LOAN MODIFICATION REQUESTS

Established auto lenders have weathered several instances of market turbulence over the decades. The pandemic is yet one more storm ...

DIGITAL LENDING SOFTWARE FEATURES THAT PROVIDE A SUPERIOR ONLINE EXPERIENCE

According to a recent survey from Cox Automotive, 83% of consumers want to perform at least one or more steps ...

HOW A LOAN SERVICING APP CAN REDUCE YOUR WORKLOAD AND BOOST BORROWER SATISFACTION

Many lenders are receiving an overwhelming number of loan servicing requests in recent months—but why? The impact of COVID-19 plays ...

HOW ADVANCED CREDIT RISK MANAGEMENT TECHNOLOGY BOOSTS APPROVAL RATES

Regardless of economic climate, risk management remains an important factor for lenders to consider during the approval process. Its importance ...

HOW NO-CONTACT LOAN OR LEASE ORIGINATIONS CAN HELP GROW YOUR PORTFOLIO

If you’ve ever considered the importance of mobile lending technologies but haven’t acted on it, recent events should be moving ...

ACCELERATE THE CAR-BUYING JOURNEY WITH LOAN OR LEASE ORIGINATION

In a world where the car-buying journey has become increasingly digital, lenders and dealers must adapt to attract motivated buyers ...

AUTO FINANCING ONLINE: 5 CAPABILITIES YOUR SOFTWARE SOLUTIONS SHOULD PROVIDE

The ability to handle auto financing online is one of the past decade’s greatest innovations for lenders. Gone are the ...

WHY AUTO LOAN ONLINE APPLICATIONS HAVE NEVER BEEN MORE IMPORTANT

Over the past decade, an increasing number of buyers have turned to online resources to shop for vehicles. Though not ...

TO REDUCE CREDIT RISK, TAKE ADVANTAGE OF THE LATEST LENDING INNOVATIONS

How do you effectively reduce credit risk? Some lenders use manual risk assessment tools, portfolio management spreadsheets, and even good ...

MINIMIZING COMMUNITY BANK LENDING RISK DURING A FINANCIAL CRISIS

COVID-19 is redefining the notion of risk in nearly every facet of the global economy, forcing financial institutions to rethink ...

HOW AUTO LOAN SERVICING OUTSOURCING CAN BE MORE COST-EFFECTIVE

In-house processing was once one of the only effective options for banks, credit unions, and fincos to manage their lending ...

THREE UNANTICIPATED AUTO LENDING TRENDS IN 2020

In late 2019 many industry publications highlighted the expected auto lending trends for 2020 anticipated by J.D. Powers, Fitch, and ...

THE RIGHT SOFTWARE CAN SIMPLIFY THE LOAN ORIGINATION PROCESS FOR CREDIT UNIONS

How would you describe your loan origination process? Fast, easy, simple, competitive advantage? Or is it slow, cumbersome, confusing, and ...

FINDING THE BEST LOAN SERVICING SOLUTIONS FOR COMMUNITY BANKS

Community banks have a lot on their plates. From customer service to payment processing, there are thousands of important tasks ...

WHY OUTSOURCING CAR LOAN CUSTOMER CARE MAKES SENSE

Customer care is the bread and butter of the auto lending industry. While it’s important to have reliable loan origination ...

WHY OUTSOURCING AUTO LOAN SERVICING MAY BE MORE COST-EFFECTIVE

Auto lenders facing the uncertainties of the current economic climate are looking for every opportunity to reduce operating costs. For ...

5 QUESTIONS TO ASK ABOUT LOAN ORIGINATION SOFTWARE

Bank loan-to-deposit ratios (LDR) average between 80% to 90%. It’s an understatement to say that lending is critical to profitability. ...

THE BEST SMALL BUSINESS LOAN SERVICING SOFTWARE FOR COMMUNITY BANKS

Pause for a moment and take a close look at your loan servicing process. Is it as efficient as it ...

SMALL BUSINESS LOAN SERVICING SOLUTIONS: WHAT TO LOOK FOR

Lenders anticipating an increase in small business loans may be rethinking their approach to loan servicing. Many lenders who built ...

HOW CLOUD-BASED COMMUNITY BANK LENDING WORKFLOW BOOSTS EFFICIENCY AND CONSISTENCY

Today, community bank lending workflow solutions provide a more sophisticated level of automation.

HOW CREDIT UNION LENDING WORKFLOW BOOSTS EFFICIENCY AND CONSISTENCY

If you've been thinking about upgrading your system, here’s what you need to know about the benefits of an optimized workflow.

THE BEST LOAN SERVICING PLATFORM FOR COMMUNITY BANKS

Many community banks are now evaluating loan servicing platforms from specialist providers to improve efficiency.

THE BEST LOAN SERVICING PLATFORM FOR CREDIT UNIONS

Our guide covers seven qualities of an excellent loan servicing platform to ensure the greatest impact on your operational efficiency

HOW COMMUNITY BANKS ARE USING ALTERNATIVE CREDIT DATA

Alternative data is helping community banks identify new opportunities and reduce risk.

ALTERNATIVE DATA FOR CREDIT UNION LENDING DECISIONS

Using alternative data, credit unions can more fairly assess applicants—even those who might never held a credit card or who have

HOW AUTO LOAN SERVICING IMPROVES CREDIT UNION PORTFOLIOS

When you hire a third-party loan servicing company to go through each of these steps with you, your credit union will

WHY COMMUNITY BANKS ARE OUTSOURCING LOAN SERVICING

In our work with community banks, many have voiced the need for greater efficiency in handling high-volume, repetitive loan servicing processes.

LOAN SERVICING COMPLIANCE MUST-HAVES FOR COMMUNITY BANKERS

Loan servicing compliance is one of the most important things community bankers think about when they manage their loan portfolios. Yet

A LOAN SERVICING COMPLIANCE GUIDE FOR CREDIT UNIONS

Following a loan servicing compliance guide and relying on experts to guide you can help protect your credit union members. Just

WHY SOME COMMUNITY BANKS USE LOAN SERVICING PROVIDERS

The community banking industry is abuzz over loan servicing companies. Third-party loan servicing is one of the biggest community banking trends

WHAT CREDIT UNIONS WANT FROM LOAN SERVICING PROVIDERS

Credit unions want to offer their members exceptional lending services. That’s tough to do when member expectations rise every year. As

WHAT TO LOOK FOR WHEN CONSIDERING LOAN SERVICING PROVIDERS

Many lenders are getting out of the loan servicing business altogether because it’s too difficult and costly to manage. This is

THE BENEFITS OF BACK OFFICE OUTSOURCING FOR COMMUNITY BANKS

Having an efficient back office that essentially runs itself is one of the best ways to stand out in today’s saturated

COULD BACK OFFICE OUTSOURCING IMPROVE SERVICE FOR YOUR CREDIT UNION MEMBERS?

If you’re looking to improve your customer service specifically, here are just a few of the back office tasks you can

5 BACK-OFFICE OUTSOURCING MUST-HAVES FOR LOAN SERVICING

If you don’t have an efficient and well-staffed back office, then your front office will suffer. This is where back-office outsourcing

COMMUNITY BANK RISK MANAGEMENT

The main problem is that community banks don’t have as many risk management resources at their disposal as larger federal banks.

CREDIT UNION RISK MANAGEMENT

Internal risks tied to credit and compliance are far easier to manage thanks to advancements in loan origination solutions. Let’s take

VEHICLE REMARKETING SERVICES FOR COMMUNITY BANKS

Lending and leasing for vehicles can involve remarketing off-lease and repossessed vehicles. At the end of those contracts, many community banks

A VEHICLE AUCTION AND DISPOSITION FAQ FOR CREDIT UNIONS

For many credit unions, vehicle auctions detract from their core financial focus. The complex relationships between auction houses and transporters, along

CUSTOMER SERVICE OUTSOURCING DO’S AND DON’TS FOR COMMUNITY BANKS

Customer service outsourcing is one of the most valuable tools available to community banks. When you outsource customer communications, not only

CREDIT UNION TECHNOLOGY CHALLENGES

Some of the top credit union technology challenges right now are: Lack of agility in deploying IT resources and services to

HOW TO MANAGE COMMUNITY BANK LENDING RISK

Compared with national banks, community banks have the advantage of a main-street understanding of the unique economic climate of the cities

COMMUNITY BANK TECHNOLOGY TRENDS FOR 2020

It’s not about upgrading to a state-of-the-art system that can handle millions of accounts and loans; it’s about leveraging technology to

COMMUNITY BANK TECHNOLOGY: HOW TO PROVIDE COST-EFFECTIVE, INNOVATIVE SERVICES

Major IT advancements now make for quick implementation of innovative services, so that community banks can realize the benefits of the

CREDIT UNION LENDING SYSTEMS: A SELECTION GUIDE

The sustained economic growth of recent months and an optimistic outlook presents credit unions with an opportunity and a challenge. There’s

THE TOP CREDIT UNION TECHNOLOGY TRENDS FOR 2020

By embracing the latest technology and innovations, even the smallest community credit unions can thrive in a saturated market. In this

COLLECTIONS MANAGEMENT RISK REDUCTION STARTS WITH SOFTWARE

As you begin the process of evaluating lease management service providers, use this concise list of attributes and capabilities to assess

HOW TO MAXIMIZE DELINQUENT ACCOUNT RECOVERY

Delinquent account recovery is a serious financial drain for lenders. Mailing out late statements and hiring staff to call debtors daily

AUTO LEASE SERVICING PROVIDER MUST-HAVES

With leases being a significant portion of the new vehicle market, dealers and lenders are looking for the most efficient ways

CHOOSING A VEHICLE LEASE MANAGEMENT SERVICE PROVIDER

As you begin the process of evaluating lease management service providers, use this concise list of attributes and capabilities to assess

AUTO LOAN DELINQUENCY STATISTICS 2020

Despite an economy that continues to roll along and a stock market setting new records, several factors are contributing to delinquencies

LOAN MANAGEMENT SOFTWARE TRENDS FOR 2020

The big loan management software trends for 2020 focus on achieving two major goals: Reducing risk and identifying new lending opportunities.

ANALYTICS-BASED LENDING AND PORTFOLIO RISK MITIGATION

Analytics-based lending helps improves the speed and quality of lending decisions while simultaneously reducing risk. Two developments in lending technology offer

INTEGRATED BANKING FRAUD DETECTION SOFTWARE

With seismic enhancements in fraud detection software, banks can now catch fraudsters quicker while improving the flow of non-fraud borrowers. We’ve

ACCOUNT TAKEOVER FRAUD PREVENTION FOR LENDERS

In an account takeover, an individual or well-organized cartel obtains access to a consumer’s account, changes login credentials or personal data,

THE BEST BANKING FRAUD DETECTION FOR LENDERS

The ease of committing fraud using online resources has made banking fraud detection necessary for loan origination.

HOW LENDERS CAN PREVENT LOAN STACKING

Loan applications are often sent to multiple lenders simultaneously. The action is called loan stacking, and it can help address a

LENDING FRAUD ANALYSIS: HOW THE PROS DO IT

One recent lending fraud analysis estimated that one in 123 mortgage applications, or 0.81% of all applications, contained indications of fraud

2019- 2020 ONLINE LOAN ORIGINATION PLATFORM SELECTION GUIDE

There are two major growth drivers of online loan originations. The first is demographic. Millennials, born digital, are now a larger

PHANTOM AUTO LOANS HAUNTING YOU? MIGHT BE YOUR SOFTWARE

Phantom auto loans are a sophisticated scheme to defraud banks, credit unions, and fincos. No car is ever sold. Often, no

DIGITAL LENDING TECHNOLOGY BENEFITS FOR LENDERS

Anyone who orders from Amazon regularly understands the advantages of a completely digital process. Order in seconds. Delivery in 2 days

HOW THE BEST LENDERS SPOT STRAW BUYER RED FLAGS

What are the straw buyer red flags that lenders can use to identify fraud and prevent it from hurting portfolio performance?

LOAN DOWN PAYMENT FRAUD DETECTION

Down Payment Fraud Detection Key Points: 1) Loan fraud is on the rise with false identities as a leading scheme 2)

ALTERNATIVE CREDIT DATA: MANAGING PORTFOLIO RISK

Lenders have long relied heavily on scores from the big three credit bureaus. However, the bureaus have recognized that alternative credit

AUTO FINANCE INDUSTRY TRENDS 2020

Today’s lending market looks very different than it did even just a handful of years ago. More customers are checking auto

HOW TO HIRE THE BEST BUSINESS PROCESS AUTOMATION COMPANIES IN THE BANKING INDUSTRY

Business process automation (BPA) replaces inconsistently-executed manual activities with consistently-executed workflows and decisions. The result for financial services providers: Lower processing

WHICH ALTERNATIVE CREDIT SCORE COMPANIES ARE BEST?

The best LOS systems calculate alternative credit scores for each loan type offered. To start collecting alternative credit data on your

AUTO LOAN DEFAULT STATISTICS 2020

According to the New York Fed, US subprime loans are going delinquent at rates unseen since the Great Recession. Auto loan

HOW TO SELECT THE BEST COMMERCIAL LENDING SOFTWARE VENDORS

According to the American Bankers Association, only half of large banks and 38% of small banks currently use an online or

MILLENNIAL BANKING TRENDS: HOW LENDERS ARE ADAPTING

The millions of people born in the US sometime between the early 1980s and mid-1990s now outnumber baby boomers. For banks,

LOAN ANALYTICS SOFTWARE FOR THE BANKING INDUSTRY

Big data has transformed businesses in every industry. Banks now use data acquired from nearly every step of the loan origination

BUSINESS PROCESS AUTOMATION FOR BANKING LOAN ORIGINATION

Business process automation has helped the banking industry bring efficiency to high-volume processes. It brings speed and accuracy to account openings

WHICH LOAN ORIGINATION SYSTEM SOFTWARE IS BEST FOR YOUR ORGANIZATION?

It’s an exciting time to be in the lending industry. Major technological advances in loan origination system software have made it

THE PROS AND CONS OF SELECTING LOS VENDORS BASED ON MARKET SHARE

Lenders looking for an LOS often start by checking loan origination system market share. That can reveal industry leaders and niche

4 MUST-HAVE LOAN ORIGINATION SYSTEM FEATURES FOR COMPETITIVE LENDERS

The lending industry is evolving. Quickly. Innovative new loan origination system (LOS) features are helping lenders stay ahead, even in competitive

USED VEHICLE VALUATION TIRE-KICKING RULE # 1: DON’T GUESS

It’s impossible to tell precisely how much a used vehicle is worth without detailed historical data. You can kick the tires

BUILDING A LOAN ORIGINATION SYSTEM USING SALESFORCE? READ THIS FIRST.

Salesforce has developed a lending solution built on its CRM platform. Financial services providers that have invested in Salesforce and want

LENDING SOFTWARE: HOW IT HELPS IN A RECESSION

As of this writing, there’s no pending recession, though there’s frequent speculation of a downturn, perhaps in 2020. When that downturn

LENDING SOLUTION IT SPENDING: SETTING PRIORITIES

Information technology (IT) has transformed the way modern lending works. Fincos, banks, and credit unions have access to more lending solutions

FINTECH DISRUPTION IN LENDING 2019

Mentioned in the context of a technology discussion, disruption invariably means innovation. The world of finance is undergoing disruption, and as

BIG-TIME ANALYTICS FOR SMALLER LENDERS

Large lending institutions often have personnel dedicated to analytics. These professionals have backgrounds in statistics, knowledge of SQL query language, and

THE BENEFITS OF CREDIT RISK MANAGEMENT AUTOMATION FOR LENDERS

For many lenders, credit risk management depends on years of experience. Their credit risk expertise is a mix of shrewd loan

FOUR WAYS DECISION RULES DRIVE LOAN ORIGINATION AUTOMATION

Decision rules are a big reason why modern, cloud-based loan origination solutions are so efficient. Decision rules may be used in

HOW LOAN ORIGINATION BUSINESS RULES REV AUTO LENDING

Advancements in fintech are transforming loan origination into an increasingly-automated process. Loan applications are now often turned into booked loans with

IS IT TIME TO UPGRADE YOUR AUTO LENDING PLATFORM?

If you can’t remember when your current auto lending platform was originally implemented, it’s probably time to consider an upgrade. Technological

HOW TO AUTOMATE AUTO LOAN STIPULATIONS TO IMPROVE LOAN PORTFOLIO

Automation is continually improving auto lending process efficiency, along with the quality and consistency of lending decisions. Replacing manual, mundane tasks

AUTO DEALER LOAN FRAUD PREVENTION STARTS WITH AN LOS UPDATE

Fraud has many faces. Auto dealer loan fraud isn’t as frequent as income, employment, or identity fraud by individuals and fraud

HOW MOBILE APPS IMPROVE YOUR DIRECT LENDING OPPORTUNITIES

J.D. Power’s 2018 U.S. Consumer Financing Satisfaction Study, cited in Automotive News, highlighted the value and benefit of easy-to-use mobile apps.

ARE LONG-TERM AUTO LOANS A BAD IDEA?

Q: Are long-term auto loans a bad idea? A: It depends on who you ask. If you ask borrowers, they can

3 AUTO FINANCE ANALYTICS INNOVATIONS

Auto finance analytics are usually the domain of specialists schooled in the finer points of finance and advanced statistics. Some specialists

HOW TRENDED DATA CREDIT REPORTS IMPROVE LOAN ORIGINATION DECISIONS

A trended credit data report paints a more accurate picture of a borrower’s financial position by detailing their spending habits and

HOW TRENDED CREDIT DATA HELPS YOU APPROVE MORE LOANS WITHOUT MORE RISK

The major credit bureaus now provide lenders with trended credit data reports to complement traditional credit scores. This gives lenders greater

IMPROVING YOUR LOS: A TRENDED CREDIT DATA REPORT EXAMPLE

The major credit bureaus now provide lenders with trended credit data reports to complement traditional credit scores. This gives lenders greater

SUBPRIME AUTO BUBBLE: WHEN, HOW, AND WHAT TO DO ABOUT IT

Outstanding auto loan debt reached $1.27 trillion in the final quarter of 2018. Earlier this year the New York ...

USING TRENDED CREDIT DATA FOR BETTER LENDING DECISIONS

You can draw immediate conclusions from a credit score, especially scores at extreme ends of the credit scoring range. ...

UPGRADING TO AN LOS WITH INTEGRATED DMS IS WORTH IT. HERE’S WHY.

J.D. Power reports that nearly 84% of new-vehicle buyers in 2018 arranged financing through a dealership. For lenders, that ...

WHICH CREDIT BUREAU DATA SHOULD AUTO LENDERS USE?

When’s the last time you thought about your credit bureau data? If you’re like most auto lenders, you usually don’t ...

DIGITAL NOTIFICATION STRATEGIES FOR AUTO LENDERS

Fintech innovation is reshaping auto financing into a streamlined customer experience, as Boston Consulting Group (BCG) notes in Staying Ahead ...

WHAT TO EXPECT WHEN EXPECTING A NEW SAAS LOAN ORIGINATION SYSTEM

We’ve met a lot of lenders in this situation: Their legacy loan origination system has become too pricey to maintain. ...

AUTO LOANS FOR MILLENNIALS: WHAT YOU NEED TO KNOW

According to U.S. Census Bureau population projections, millennials are expected to overtake Baby Boomers in 2019 as the younger group’s ...

HOW AUTO LENDERS CAN PROSPER DURING DOWNTURNS

With 17 million vehicles sold in 2018 and 16.8 million new cars and light trucks predicted in 2019 by NADA ...

USED VS. NEW FOR AUTO LENDERS: WHY CUSTOMERS CHOOSE USED

U.S. News and World Report succinctly contrasts the pros and cons of buying new vs. used cars. In today’s auto ...

CANADIAN AUTO LENDING MARKET TRENDS

The Transunion Q4 2018 Industry Insights Report describes a relatively smooth road ahead for the Canadian credit market in ...

AUTO FINANCE TECHNOLOGY FOR RIDESHARE SUBSCRIPTIONS

Four growing trends, driven by technology and millennial usage and behavior, are depressing vehicle ownership, and, consequently, auto financing. Uber ...

HOW IMPROVED FRAUD RECOGNITION REDUCES DELINQUENCIES AND DEFAULTS

Delinquency and default rates remain relatively stable, according to a recent Experian report. While that may be comforting news, it’s ...

ADVANTAGE OF CLOUD BASED LENDING SOFTWARE FOR AUTO LENDERS

With auto sales having peaked in 2017, lenders need every advantage to stay profitable. The industry is also adjusting ...

CLOUD LOAN SOFTWARE, AWS, AND SAAS: LOS MUST-HAVES

If your loan origination software (LOS) runs on servers located in your facility, annual licensing and maintenance costs are increasing, ...

AUTO LOAN STRAW BUYERS AND OTHER FRAUDSTERS

The most painful way to learn about auto loan straw buyers is to become their fraud victim. According to PointPredictive, ...

EMPLOYMENT MISREPRESENTATION IN AUTO LOAN APPLICATIONS

It’s the last day of the month. The dealer’s numbers are good, but one more deal would make it a ...

INCOME MISREPRESENTATION AND AUTO LOAN APPLICATION FRAUD

You’ve processed hundreds to thousands of auto loan applications this month. Some lending decisions were near-instantaneous—auto approval and auto declines—aided ...

IT’S EASY TO MISREPRESENT INFORMATION ON AUTO LOAN APPLICATIONS

What percentage of the auto loan applications you received this month intentionally misrepresented information about the borrower, vehicle, or dealer? ...

THE RISE OF FRAUD AND MISREPRESENTATION IN AUTO LOAN ORIGINATION

While fraud has always been a problem with auto loans, technology is making it easier to get a steal of ...

HOW TO FIGHT AUTO LENDING FRAUD

Anti-theft technology has reduced the incidence of traditional auto theft. So thieves have shifted to auto lending fraud. If you ...

HOW AUTO STRUCTURING CAPTURES MORE AUTO LOANS

In a competitive auto lending market, what gives you the greatest advantage in capturing more auto loans and growing your ...

IT’S TIME TO TRADE EXCEL & ACCESS FOR INTEGRATED AUTO LOAN ANALYTICS

If you’re a lender with a legacy auto lending solution, you likely know you should upgrade to one with integrated ...

AUTO LENDING EFFICIENCY AND PROFITABILITY TIPS

The rise of big data is transforming how organizations plan, manage, and evaluate their businesses. Auto lending is no different. ...

HOW INTEGRATED ANALYTICS IMPROVES AUTO LOS EFFICIENCY

Big data and analytics are transforming every process- and data-intensive industry. Organizations that fail to recognize the value (and the ...

HOW ANALYTICS HELP LENDERS MAINTAIN AUTO LENDING COMPLIANCE

Maintaining regulatory compliance requires a focused and continued effort. Lenders need to understand frequently-changing federal and state regulations and translate ...

OPTIMIZE YOUR UNDERWRITING PROCESSES WITH AUTO LENDING ANALYTICS

Only a fraction of banks, credit unions, and fincos use the full power of auto lending analytics to their advantage. ...

ACCELERATE AUTO LOAN ORIGINATION BY REPLACING PAPER WITH DIGITAL

Advances in fintech bring ever-greater efficiency to the auto purchasing experience. Cloud, mobile, and the wealth of automotive information available ...

ECONTRACTS: ESIGNATURES MAKE LOAN ORIGINATION FAST AND SECURE

Anyone with years of experience in lending knows paperwork has become voluminous as a result of new regulations. Paperwork is ...

APPLY-ANYWHERE AUTO LOANS: MOBILE LOAN CONVENIENCE

The combination of cloud, wireless, and mobile technologies have created consumer expectations of convenient commerce. Business transactions that once could ...

HOW DIGITAL DOCUMENTS ENSURE AUTO LENDING REGULATORY COMPLIANCE

Banks, credit unions, and fincos with auto lending operations can improve efficiency and reduce costs by replacing paper documents with ...

INCREASING CAPTURE RATES WITH CONFIGURABLE MOBILE AUTO LOAN APPLICATIONS

Per Automotive News, 2018 vehicle sales, with few exceptions, continue to disappoint. There are many reasons for the sales plateau. ...

MOBILE AUTO LOANS ARE THE FUTURE OF DIRECT AUTO LENDING

An ever-increasing number of business transactions are conducted via mobile devices. Statistics from Cyber Monday 2018 indicate more than a ...

WHAT 2018 AUTO LOAN DELINQUENCY RATES MEAN FOR 2019

How concerned should you be about 2018 auto loan delinquency rates? The answer depends on your credit policies, their effect ...

TOP 3 AUTO LOAN RISK ASSESSMENT SOFTWARE CONSIDERATIONS

Modern lending solutions take advantage of the latest fintech capabilities to help you assess and effectively manage risk throughout the ...

WHAT YOU NEED TO KNOW ABOUT AUTO LOAN DELINQUENCY STATISTICS

The headline of the Federal Reserve Bank of Kansas City’s Macro Bulletin summarizes the Q2 2018 auto loan delinquency statistics: ...

AUTO LOAN PORTFOLIO RISK MANAGEMENT: PROBLEMS TO AVOID

Experian’s State of the Automotive Finance Market – A look at loans and leases in Q2 2018 provides an excellent, ...

HOW TO USE AUTO LENDING RISK MANAGEMENT STRATEGICALLY

A comprehensive auto lending risk management strategy addresses every phase of the lending cycle from applications through servicing. Regular analysis ...

HOW AUTO DELINQUENCY RATES AFFECT YOUR LENDING PORTFOLIO

Auto loan delinquency rates will always be a challenge for lenders, who must balance acceptable risk with profitability. As an ...

HOW TO RESPOND TO CAR LOAN DELINQUENCY RATES IN GOOD TIMES AND BAD

The Kansas City Federal Reserve’s MAIN STREET VIEWS Policy Insight Auto Loan Delinquency Rates Are Rising, but Mostly among Subprime ...

AUTO LOAN RISK MANAGEMENT FOR YOUR PORTFOLIO

With auto sales in decline in 2018, lenders are looking for options to build a profitable portfolio. There’s always the ...

HOW AN LOS LOCKS IN TILA COMPLIANCE

It should be easy to comply with the Truth In Lending Act (TILA), more commonly referred to as Regulation Z ...

USING AUTO LOAN PORTFOLIO RISK ASSESSMENT WITH AN LOS

A regular practice of auto loan portfolio risk assessment allows lenders to continually evaluate and adjust their credit policies in ...

THE BENEFITS OF DIGITAL AUTO LOAN UNDERWRITING WORKFLOWS

The concept of workflow has been around for decades. The assembly line instituted by Henry Ford was the shining example ...

THE AUTO LOAN DELINQUENCY TRENDS THAT MATTER

How worried should you be about current auto lending market and delinquency trends? Subprime auto loan delinquencies have been on the ...

AUTO LENDING RISK ASSESSMENT FACTORS YOU CAN’T OVERLOOK

Risk is an inherent part of the auto lending industry. Initially, risk was almost exclusively associated with the criteria and ...

3 KEY PROBLEMS WITH AUTO LENDING ANALYTICS AND HOW TO AVOID THEM

The auto lending process—applications through final payments—creates volumes of valuable applicant, borrower, process, and portfolio data for lenders. When auto ...

WHAT LOAN MANAGEMENT SYSTEM CONFIGURATION DOES FOR YOU

How easily can you make modifications or customize your loan management system to meet current (and future) lending needs? It ...

WHY AUTO LOAN PORTFOLIO ANALYTICS ARE SO VALUABLE

If you’ve been in the auto lending business for any length of time, you’ve captured or created volumes of applicant, ...

HOW TO SELECT THE BEST LOAN SOFTWARE FOR CREDIT UNIONS

Credit unions are experiencing a surge in auto lending. That was one of the pieces of good news for auto ...

THE BENEFITS OF AUTOMATION FOR AUTO LOAN COMPLIANCE

Today’s robots and long-gone steam engines have something in common: Automation. The essence of automation is the replacement of a ...

DIGITAL LOAN PROCESSING: WHAT’S IN IT FOR YOU

What’s in it for me? That’s a legitimate question for every lender to ask when evaluating the features, capabilities, and ...

USING AUTO LOAN DECISIONING RULES TO ACHIEVE COMPLIANCE

Auto lending regulations are the result of consumer advocates, industry lobbyists, and government officials proposing, negotiating, and compromising to bring ...

UNDERWRITING COMPLIANCE: HOW TO ACHIEVE, MAINTAIN, AND DEMONSTRATE IT

How do you balance the demands of operating an efficient and profitable lending business while complying with increasing regulations? The ...

HOW TO REDUCE LENDING RISK WITH ALTERNATIVE CREDIT DATA

What degree of lending risk are you willing to tolerate? You probably ask yourself this daily. Your answer varies with ...

2018 AUTO LOAN DEFAULT STATISTICS: KEEPING THE REAL HORSEPOWER IN YOUR PORTFOLIO

Hybrid cars don’t use any gas going downhill, so their drivers often coast as long as possible, increasing their overall ...

HOW AUTO DECISIONING IMPACTS LENDING PRACTICES

How will the second half of 2018 play out for auto lenders? Will tariffs, trade wars, higher gas prices, rising ...

HOW TO MEET THE CHALLENGES OF AUTO LOAN COMPLIANCE

Either you’re compliant or you’re not. In the long run, achieving compliance is the easier choice, but it does require ...

YOUR LOAN MANAGEMENT SOFTWARE SHOULD BE CLOUD-BASED. HERE’S WHY.

Cloud computing has been around for more than a decade. It has changed the way that software is developed, delivered, ...

ALTERNATIVE CREDIT DATA CREATES NEW LENDING OPPORTUNITIES

The true value of gathering and storing data from an ever-increasing number of sources is our ability to gain insight ...

WHY YOU NEED A DIGITAL LENDING PROCESS

If you haven’t updated your legacy lending system in a while, or are looking for something better, you’re in the ...

HOW TO CHOOSE THE BEST LOAN ORIGINATION SYSTEM VENDOR FOR YOUR BUSINESS

Pretend your current loan origination system is an automobile. How would you describe it— antique, clunker, ready for recycling, gas ...

THE ADVANTAGES OF AN AUTOMATED LOAN PROCESSING SYSTEM

You can’t go a day without the benefits of automation. From better-quality automobiles to robotic picking and packing at Amazon ...

AUTO FINANCE NEWS THAT WILL SHAPE LOAN PROCESSING 2018-2019

2018’s big auto finance news is that the US House and Senate voted to repeal the CFPB decree on auto-loan ...

HOW TO IMPROVE LENDING AND OPERATIONAL EFFICIENCY IN THE BANKING SECTOR

Declining auto sales and fewer loan opportunities are increasing competition among lenders. In these challenging market conditions, improving lending and ...

HOW TO KEEP UP WITH INDIRECT AUTO LENDING COMPLIANCE REGULATIONS

Tension and uncertainty created by the CFPB’s 2013 Indirect Auto Lending Bulletin evaporated April 18, 2018, when the US Senate ...

HOW INTEGRATED LENDING PROCESS SERVICES CAN IMPROVE YOUR LOAN PROGRAM

Whenever I fix something at home, I gather everything I’ll need to make it happen: tools, supplies, instructions—the lot. Sometimes ...

AUTO FINANCE INDUSTRY TRENDS THAT WILL DISRUPT LENDING AS WE KNOW IT IN 2019

Let’s begin with this top-of-mind, worrisome auto finance industry trend: After years of growth, auto sales are declining. It’s a ...

HOW NEW LENDING TECHNOLOGY IS RESHAPING THE LOAN ORIGINATION PROCESS

Technology: Does it help or hinder society? From a personal perspective, there’s nothing to debate. Daily, we enjoy the benefits ...

3 LOAN PROCESS IMPROVEMENT IDEAS IN BANKING TO OPTIMIZE LENDING PRACTICES

Over the last decade, banks and credit unions, have adopted mobile and web technologies with unprecedented, and in some ways ...

5 KEY FEATURES YOUR LOAN ORIGINATION PLATFORM MUST HAVE

Unprecedented technological advances in the last decade have sparked great efficiencies in the auto industry. Design, prototyping, and manufacturing techniques, ...

AUTO LOAN DELINQUENCY RATES CHART WITH 3 KEY LENDER STRATEGIES

In recent years, the US has experienced a growing economy, low interest rates, and a downward unemployment trend. Auto lending, ...

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