alternative data credit

COULD BACK OFFICE OUTSOURCING IMPROVE SERVICE FOR YOUR CREDIT UNION MEMBERS?

The defi Team Business Process Outsourcing, Credit Unions, defi INSIGHT

If you’re looking to improve your customer service specifically, here are just a few of the back office tasks you can delegate to an experienced third party:

Fraud detection and risk management;
Payment processing and repayment scheduling;
Member contact information and communication preferences;
Loan or credit card application decisioning;
Level 1 support;
Customer web portals;
Automated call centers;
Back office to front office communications;
Staff training and recruitment.

community bank lending workflow

CREDIT UNION RISK MANAGEMENT

The defi Team Credit Unions, defi INSIGHT

Internal risks tied to credit and compliance are far easier to manage thanks to advancements in loan origination solutions. Let’s take a quick look at how innovative capabilities help credit unions reduce credit risk while helping them comply with an increasing number of regulations.