alternative data credit

COULD BACK OFFICE OUTSOURCING IMPROVE SERVICE FOR YOUR CREDIT UNION MEMBERS?

The defi Team Business Process Outsourcing, Credit Unions, defi INSIGHT

If you’re looking to improve your customer service specifically, here are just a few of the back office tasks you can delegate to an experienced third party:

Fraud detection and risk management;
Payment processing and repayment scheduling;
Member contact information and communication preferences;
Loan or credit card application decisioning;
Level 1 support;
Customer web portals;
Automated call centers;
Back office to front office communications;
Staff training and recruitment.

community bank lending workflow

CREDIT UNION RISK MANAGEMENT

The defi Team Credit Unions, defi INSIGHT

Internal risks tied to credit and compliance are far easier to manage thanks to advancements in loan origination solutions. Let’s take a quick look at how innovative capabilities help credit unions reduce credit risk while helping them comply with an increasing number of regulations.

small business loan servicing solutions

CREDIT UNION TECHNOLOGY CHALLENGES

The defi Team Credit Unions, defi INSIGHT

Some of the top credit union technology challenges right now are: Lack of agility in deploying IT resources and services to meet dynamic processing demands associated with business cycles; inability to rapidly implement new applications or modify existing applications to meet evolving market needs; and obtaining maximum value from the growing volumes of data generated by transactions and customer interactions.

small business loan servicing solutions

CREDIT UNION LENDING SYSTEMS: A SELECTION GUIDE

The defi Team Credit Unions, defi INSIGHT

The sustained economic growth of recent months and an optimistic outlook presents credit unions with an opportunity and a challenge. There’s an opportunity to deliver additional financial services to new and existing members who want to leverage their improving financial standing.

loan servicing platform community banks

THE TOP CREDIT UNION TECHNOLOGY TRENDS FOR 2020

The defi Team Credit Unions, defi INSIGHT

By embracing the latest technology and innovations, even the smallest community credit unions can thrive in a saturated market. In this guide to the top five credit union technology trends of 2020, you’ll learn which must-have features you’ll need to attract new customers and discover the full potential of your lending portfolio.