Customer care so well automated they won’t know it’s automated
Effectively Manage Your Lease and Loan Lifecycle
Whether you manage the core functions that reflect the way you do business or you outsource some or all of them to defi MANAGED SERVICING, defi SERVICING SaaS will streamline your servicing operations.
defi SERVICING offers intuitive configuration, rules-based workflow routing and scripting, and tools that lets your customers choose when and how to contact you, so you can deliver the kind of satisfaction that brings them back for more.
Either way (with your experts or ours), with defi SERVICING you’ll be taking a step in the right direction for your business and your customers.
Take control of your four major servicing functions:
- Account administration to perform general ledger maintenance, payment posting, and account closeout and sale functions
- Collateral management to manage titles, end-of-term lease and balloon functions, and vehicle remarketing
- Customer care for the tools needed to perform consumer fulfillment, complaint capture, and welcome calling
- Default management for collections, repossession, and bankruptcy activity with rules-based queuing and automated workflow tools
Access industry-leading databases.
defi has partnered with ADESA’s AutoVin® for inspection services, OpenLane® for vehicle grounding, and Recovery Data Network® for repossession services, and LexisNexis® Bankruptcy Solutions for bankruptcy and deceased borrower monitoring.
Ask about our many other integrations.
Remain compliant (with regulatory demands), optimize portfolio management (with proven best practice management controls), and accelerate your response time to customer needs.
- Workflow routing eliminate manual user handoff and tracking between functional areas
- Streamlined access permissions user role configuration enables all servicing activity to be managed within a single platform
- Real time updates eliminate the need for batch cycles to perform a data refresh
- Client-managed system configuration and content management provides the agility necessary to manage change in business processes
- Rule-based workflow and scripting
enables shorter training times and employee effectiveness