Effectively and Efficiently Manage Your Loan or Lease Portfolio with defi SERVICING
Whether you manage the core functions that reflect how you do business or outsource some or all of them to defi MANAGED SERVICING, defi SERVICING SaaS will streamline your loan and lease servicing operations.
defi SERVICING’s feature rich, API-enabled loan servicing software platform provides easy access to data and platform services from external systems. The high-availability, high-scalability platform offers a full suite of account management, collateral management, dealer management, collections and default management capabilities, and end of term and remarketing functionality. With a robust feature set, digital portal, process orchestration automation, and extensive configurability, you can effectively and efficiently manage your auto loan and lease portfolios.
Take control of your four major servicing functions:
Account
Management
For customer invoicing, payment processing, cash management, credit bureau reporting, customer care, account closeout, and sale services
Collateral
Management
To manage titles, end-of-term lease and balloon functions, and vehicle remarketing
Default
Management
For collections, repossession, and bankruptcy activity with rules-based queuing, automated workflow, and shadow accounting tools
Digital
Portal
For a full range of self-service capabilities for your customers such as making payments, enrolling in ACH, or requesting payment extensions or due date changes
Loan and Lease Servicing Challenges
The economy is slowing, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to affect the industry for years to come.
Delinquencies
When delinquencies rise, auto lenders need an increasing number of knowledgeable customer service experts able to handle higher volumes, address problems early, collect payment as contracted, and avoid defaults and costly repossessions. With trained staff, automated processes, and technology infrastructure ready, defi MANAGED SERVICING experts and experienced remarketing teams can reduce losses and mitigate impact on a lender’s bottom line.
Customers
Borrowers today expect a fast and easy, digital-first process that revolves around their needs. A customer-first market means borrowers don’t need to stick to just one auto financing company or lending institution. Auto lenders must give customers quick answers, resolve disputes swiftly, and offer a digital payment process. defi MANAGED SERVICING offers lenders and their borrowers improved customer-response times and streamlined digital interactions.
Staffing
Employee attrition rates in contact centers have always been on the high end of the scale. Forward-looking auto lenders need technologies and teams to help them maintain a fully-staffed loan servicing operation. defi MANAGED SERVICES teams, using proprietary loan servicing software and providing the personnel needed to manage all aspects of loan servicing, free up a lender’s staff so they can focus on core business functions.
Processes
Auto lending contact centers are labor- and resource-intensive. They can bleed dollars and mistakenly introduce compliance risk and without automation and insights into customer service calls and fulfillment, it’s tough for auto lenders to ensure their teams are delivering a great customer experience every time. defi MANAGED SERVICES takes the worry out of lease servicing, loan servicing, and collections by providing teams of experts ready to take over operations with no additional product training.
Loan and Lease Servicing Challenges
The economy is evolving, customer expectations are rising, and digital auto lending is in demand. Today’s loan servicing software must address the auto lending challenges that affect the industry and will for years to come.
Ensuring compliance with regulations - such as the Truth in Lending Act, the Fair Debt Collection Practices Act, SCRA and various data privacy laws - can be complex, and failure can lead to legal consequences and reputational damage. defi SERVICING's automated processes and workflow automation set a foundation for compliance with these and more regulatory requirements you face in loan and lease servicing.
Timely and effective customer communication is crucial in loan and lease servicing. Keeping borrowers and lessees informed about payment schedules, changes in terms, and other important information can be challenging. defi SERVICING’s customer care tools enable you to accelerate your response time and better meet your customers’ needs.
Integrating multiple systems that handle different aspects of loan and lease servicing are needed to provide a seamless customer experience. Access to timely, accurate information can be difficult, particularly if the systems are not designed to work together. API-enabled defi SERVICING delivers a single platform with access to data and platform services from external systems to integrate with and help manage your servicing needs.
Detecting and preventing fraud is a constant struggle in loan or lease servicing. Financial institutions must implement robust security measures to protect customer data and prevent unauthorized access or fraudulent activities. defi SERVICING provides industry-leading security tools, including access to third-party fraud-detection integrations and streamlined access permissions and user role configurations.
defi SOLUTIONS’ Suite of Products and Services
With defi SOLUTIONS’ lending suite, you get efficiencies at every stage of the lending process. We offer a range of loan origination and servicing products to meet your needs.
Managed Loan
Servicing
Managed Loan
Servicing
Managed Loan
Servicing
Managed Loan
Servicing
Managed Loan
Servicing
Managed Loan
Servicing
Managed Loan
Servicing
Managed Loan
Servicing
defi SOLUTIONS’ Suite of Products and Services
With defi SOLUTIONS’ lending suite, you get efficiencies at every stage of the lending process. We offer a range of lease or loan origination and servicing products to meet your needs.
The loan origination software (LOS) that allows you to pivot or scale your business model in response to market conditions, without sacrificing speed or reliability. defi ORIGINATIONS gives you the productivity with stability and enhanced flexibility to grow and adapt your businesses. Modern, modular, configurable and right for your immediate needs and the future.
Building on decades of defi team member expertise – in the lending industry and the state-of-the-art defi SERVICING SaaS loan servicing software system – defi MANAGED SERVICING uses extensive workflow automation and the latest technologies – chatbots, conversational AI, and Contact Center as a Service – to boost auto loan or lease servicing operations. Saving you money and improving the customer experience.
