Loan Servicing Software

AUTOMATE.
STREAMLINE.
ACCELERATE.

Customer care so well automated they won’t know it’s automated

Easily Manage Your Loan or Lease Servicing Portfolio with defi SOLUTIONS

Streamline your in-house loan and lease servicing operations on a single, API-enabled platform. defi loan servicing software integrates seamlessly with external systems, providing real-time access to data and services.

The high-availability, high-scalability platform offers a full suite of account management, collateral management, dealer management, collections and default management capabilities, and end of term and remarketing functionality. With a robust feature set, digital portal, process orchestration automation, and extensive configurability, you can effectively and efficiently manage your auto loan and lease portfolios.

Take control of your four major servicing functions:

Account Management

For customer invoicing, payment processing, cash management, credit bureau reporting, customer care, account closeout, and sale services

Collateral Management

To manage titles, end-of-term lease and balloon functions, and vehicle remarketing

Default Management

For collections, repossession, and bankruptcy activity with rules-based queuing, automated workflow, and shadow accounting tools

Digital Portal

For a full range of self-service capabilities for your customers such as making payments, enrolling in ACH, or requesting payment extensions or due date changes

Loan and Lease Servicing Challenges

The economy is evolving, customer expectations are rising, and digital auto lending is in demand. Today’s loan servicing software must address the auto lending challenges that affect the industry and will for years to come.

Ensuring compliance with regulations — such as the Truth in Lending Act, the Fair Debt Collection Practices Act, SCRA and various data privacy laws — can be complex, and failure can lead to legal consequences and reputational damage. Our loan servicing software's automated processes and workflow automation set a foundation for compliance with these and more regulatory requirements you face in loan and lease servicing.

Integrating multiple systems that handle different aspects of loan and lease servicing are needed to provide a seamless customer experience. Access to timely, accurate information can be difficult, particularly if the systems are not designed to work together. API-enabled loan servicing software delivers a single platform with access to data and platform services from external systems to integrate with and help manage your servicing needs.

Detecting and preventing fraud is a constant struggle in loan or lease servicing. Financial institutions must implement robust security measures to protect customer data and prevent unauthorized access or fraudulent activities. defi's loan servicing software provides industry-leading security tools, including access to third-party fraud-detection integrations and streamlined access permissions and user role configurations.

If you want your core business functions to remain in-house, defi SERVICING software can help you cut costs by streamlining your loan and lease servicing operations. Our intuitive Software as a Service (SaaS) configuration offers workflow automations for five-star customer care without extra operational spending.

defi SOLUTIONS Loan Servicing Suite

Get more with defi. We offer a complete range of lease or loan servicing software and products to increase efficiency throughout every stage of the servicing process.

Loan Origination Software

The loan origination software (LOS) that allows you to pivot or scale your business model in response to market conditions, without sacrificing speed or reliability. defi loan origination software gives you the productivity with stability and enhanced flexibility to grow and adapt your businesses. Modern, modular, configurable and right for your immediate needs and the future.

LEARN MORE

Outsourced Loan Servicing

Building on decades of defi team member expertise – in the lending industry and the state-of-the-art defi SERVICING SaaS loan servicing software system — defi outsourced loan servicing uses extensive workflow automation and the latest technologies — chatbots, conversational AI, and Contact Center as a Service – to boost auto loan or lease servicing operations. Saving you money and improving the customer experience.

LEARN MORE