Q: Why were you looking for a new loan origination system?
A: We weren’t able to make any updates within our old LOS—even changing a word or tweaking something small. And whenever we did want to make changes, there was a cost to do it. In the end, we were hitting too many barriers with what we needed the system to do.

Q: What were your goals with implementing a new loan origination system?
A: We wanted better overall efficiency, and we wanted to be able to respond to dealers faster, so we needed an LOS that would help us automate across the board—underwriting, vendor integrations, verifications—and really streamline our processes.

Q: Why did you choose defi SOLUTIONS?
A: Because defi SOLUTIONS allows us to create exactly what we need. It’s like starting with a blank page and building what you want; it has very few limitations, which is awesome. We actually got out of our contract early with our previous system because we needed to make changes immediately.

Q: What was the implementation process like with defi?
A: The implementation was great! We are a very small, very specific type of company, and we don’t have a big IT team. Our people implementing the system don’t have a background in computer engineering, technology, or coding. That’s the best part about the defi system—you don’t need that background to create and configure the system. And the people are the best; we just love working with the defi team.

Q: Have your dealer customers noticed any benefits since you switched to defi?
A: We have close relationships with our dealers, and they’ve mentioned that we have faster response times. Before defi, it could take up to 10 minutes for each application, and now we’re averaging two to three minutes.

Q: Has working with defi helped your business grow?
A: Yes! We’ve at least doubled the number of dealerships we work with over the last year and increased the application count and funding by 17% percent in the first six months without increasing overhead. And as we continue to implement more automation and improve our response time even more, it is setting us up for successful future growth.

Q: What’s something you’re excited about over the next year?
A: We’re creating our own dealer portal, which we’ll be able to easily connect with defi, since it’s a completely self-servicing system. With defi, the sky is the limit.

Q: Would you recommend defi SOLUTIONS to others?
A: Yes, definitely! It’s leaps and bounds better than our previous LOS or the others we looked at. The defi LOS can be changed so easily that as our business needs grow and change, we are able to update the system.

Q: Do you have any advice for someone considering switching to a new LOS?
A: You have to invest today in order to be successful tomorrow. We knew we wouldn’t be able to expand and grow the way we wanted without a new system—but we didn’t want to change to a system that would only get us to “here” and then we’d have to switch to a different platform again to get us to the next phase. We chose a system that can continue to grow with us. The scalability potential is endless with defi.