Industry-leading loan origination software, products, and services
Don’t lose customers because of your technology. With defi SOLUTIONS, deliver the highest level of satisfaction that keeps members coming back for more. Our comprehensive offerings make it easy for you to configure, integrate, and scale your loan origination platform and strengthen member relationships. We have more than 30 years of experience serving the highest-volume lenders across North America.
Efficient
Out-of-the-box functionality with seamless integrations at every stage of the process
Reliable
Robust continuity program to ensure speed, agility, and availability–backed by substantial annual system investments
Scalable
An LOS that evolves with you, delivering high performance today and innovation for tomorrow
Loan Origination Solutions
Flexibility to evolve your business model and shift in response to the market
Scalability to grow application volume or increase business complexity without affecting response time to customers
Configurability to put power in the hands of your business users
Reliability to provide quick response times and robust uptime for your business operations
Loan and Lease Servicing Challenges
The economy is slowing, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to affect the industry for years to come.
Delinquencies
When delinquencies rise, auto lenders need an increasing number of knowledgeable customer service experts able to handle higher volumes, address problems early, collect payment as contracted, and avoid defaults and costly repossessions. With trained staff, automated processes, and technology infrastructure ready, defi MANAGED SERVICING experts and experienced remarketing teams can reduce losses and mitigate impact on a lender's bottom line.
Customers
Borrowers today expect a fast and easy, digital-first process that revolves around their needs. A customer-first market means borrowers don’t need to stick to just one auto financing company or lending institution. Auto lenders must give customers quick answers, resolve disputes swiftly, and offer a digital payment process. defi MANAGED SERVICING offers lenders and their borrowers improved customer-response times and streamlined digital interactions.
Staffing
Employee attrition rates in contact centers have always been on the high end of the scale. Forward-looking auto lenders need technologies and teams to help them maintain a fully-staffed loan servicing operation. defi MANAGED SERVICES teams, using proprietary loan servicing software and providing the personnel needed to manage all aspects of loan servicing, free up a lender’s staff so they can focus on core business functions.
Processes
Auto lending contact centers are labor- and resource-intensive. They can bleed dollars and mistakenly introduce compliance risk and without automation and insights into customer service calls and fulfillment, it’s tough for auto lenders to ensure their teams are delivering a great customer experience every time. defi MANAGED SERVICES takes the worry out of lease servicing, loan servicing, and collections by providing teams of experts ready to take over operations with no additional product training.
Loan Originations Software Challenges
The economy is evolving, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to impact the industry for years to come.
Lengthy, complex application forms can discourage potential borrowers from completing the process or result in errors and omissions that delay the approval process. defi ORIGINATIONS simplifies and streamlines the loan application process with cutting-edge software and integrations that capture information digitally.
Lenders must be able to handle varying application volumes efficiently. Scalability can be a pain point, especially when sudden increases in demand strain your systems and lead to operational inefficiencies. defi ORIGINATIONS scales to meet your increasing loan volumes without affecting customer response times.
Lengthy approval processes, lack of transparency, and unclear communication can lead to a poor customer experience, which in turn can cause borrowers to become frustrated and abandon their loan applications. defi ORIGINATIONS provides the platform for quick approvals, full transparency, and constant communication among team members and with customers.
Verifying borrower information, income, employment, and assets is essential, but can be time-consuming. The process of gathering and reviewing application support documents may lead to delays. defi SOLUTIONS lets you automate the information verification and documentation management process so you can decision deals as quickly as possible.
What our clients say
“We trust defi to partner and work collaboratively to deliver critical solutions and execute an on-time project launch.”
President, Finance Company
“Implementation was easy. Getting our processes up and running was simpler than expected. We’re now better able to attract new borrowers as well as support existing customers thanks to defi.”
Senior Vice President, Regional Bank
defi SOLUTIONS’ Suite of Products and Services
With defi SOLUTIONS' lending suite, you get efficiencies at every stage of the lending process. We offer a range of loan origination and servicing products to meet your needs.
