Matthew Wood joins the Client Services team, bringing over a decade of experience in client and product support all within the automotive industry. Matthew believes exceptional customer service can change the world or at the very least make someone’s day better. In his free time, he enjoys hiking, exploring the world with a goal to visit all 7 continents, and is an amateur beer brewer.
Sarah Sigler has 14 years of technology experience, including four years of loan origination and servicing technology experience. She brings with her an enthusiasm for learning and teaching complex systems to make them easier to understand. Her specialties include training, instructional design, project planning and management, community management, making a mean taco soup, just seeing if you’re still reading, and a sense of humor. When she is not working hard to realize a client’s dream system, she spends time with her family and enjoys playing Dungeons & Dragons.
Benjamin Frierson has over 15 years of technology experience, including six years of loan origination experience. He has held various roles throughout his career including Production Support, QA/Automation Engineer, QA/ Auto Lead, and Engineer Manager. His great blend of technology and customer support skills helped make a quick transition to the implementation team! When he escapes defi for the day he enjoys spending time with his family, working on cars, gaming, or watching the New Orleans Saints!
Kerri O’Donnell has 25 years’ Client Services experience, including 20 in automotive finance in servicing, originations, funding, and accounting platforms. She holds a BA from the University of Delaware.
John Moody has been in the auto finance industry over 25 years and has experience across the full spectrum of lending. He has served in multiple operational capacities covering the full life cycle of a loan including credit, funding, sales, loan administration, collections and servicing. Placing a high value on relationship management, John’s professional interests align well with defi’s client-centric vision. John has a BBA in Finance and has post-graduate education in retail banking. He is an avid sports fan, enjoys warm weather travel with his wife, and playing golf every chance he gets.
Jerremy Coke has almost 20 years of experience in the auto finance industry, primarily in originations. He has worked for institutions both small and large, captive and independent. His background gives him a unique perspective into the end user experience. Jerremy is married with three teenage children. In his free time, he can usually be found at one of his kids’ various sporting events or at the ballpark cheering on the Texas Rangers.
I have had 6 years of experience working in the banking industry in the Cash Management and International Departments. I also have been working in the auto servicing industry for the past 4 years in the Cash Management department as a senior associate. While raising my 2 daughters I operated my own craft business and spent many weekends setting up shop at local craft fairs.
Brian Wotherspoon has had over 15 years of experience with client relations, retention, and service delivery. He has been in the lending and implementation space for 5 years. Prior to lending, he worked within the energy business for nearly a decade. In his down time, Brian enjoys spending time with his 7 year old son, singing & playing keyboards in his band, traveling, boating, and koi keeping.
Luana Hulshof has worked in the Automotive Finance Industry for over 20 years. Her strengths primarily lie in the areas of originations and remarketing. However, she has also worked on various projects related with other business areas such as finance, accounting, account management and collections. Luana is CBAP certified and has an MBA from the University of Texas at Austin. She and her husband love traveling with their three children and enjoy other activities such as sports and family gatherings.
Kim Bobbitt has 25 plus years experience in both sub-prime auto lending and sub-prime short term installment lending combined. She has held many roles in her tenure, from implementing and managing QA teams, to business analysis and requirements facilitation, experience as a scrum-master in Agile development environments, and project management managing client relationships and system implementations. While working at AmeriCredit, she was part of the collaborative multi-lender team that developed the industry standard XML and implementation of Dealer Track. Kim has been in the DFW area the majority of her life and is a Texan through and through. Kim and her husband George have been married 8 years and enjoy parenting their 5 children. Kim also has a new grandbaby that she loves to snuggle anytime she can.
Abigail has worked in various roles at defi such as Business/Product Analyst, Software developer, and Sr. Client Support Manager. She has worked in various IT roles supporting the Oil/Gas Industry and Sam Houston University prior to coming to defi. She has a BA in Management Information Systems (MIS). Abigail enjoys serving her church and participating in local/foreign missions and relief efforts, dancing with her husband, singing, and spending time with family and friends.