Loan Origination Platform

For Credit Unions

Lending solutions that adapt to your business

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defi ORIGINATIONS’ Custom Loan Origination Software

 

Industry-leading loan origination software, products, and services

Don’t lose customers because of your technology. With defi SOLUTIONS, deliver the highest level of satisfaction that keeps members coming back for more. Our comprehensive offerings make it easy for you to configure, integrate, and scale your loan origination platform and strengthen member relationships. We have more than 30 years of experience serving the highest-volume lenders across North America.

 
 
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Efficient

Out-of-the-box functionality with seamless integrations at every stage of the process

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Reliable

Robust continuity program to ensure speed, agility, and availability–backed by substantial annual system investments

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Scalable

An LOS that evolves with you, delivering high performance today and innovation for tomorrow

Loan Origination Solutions

  • Flexibility to evolve your business model and shift in response to the market

  • Scalability to grow application volume or increase business complexity without affecting response time to customers

  • Configurability to put power in the hands of your business users

  • Reliability to provide quick response times and robust uptime for your business operations

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Loan and Lease Servicing Challenges

The economy is slowing, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to affect the industry for years to come.

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Delinquencies

When delinquencies rise, auto lenders need an increasing number of knowledgeable customer service experts able to handle higher volumes, address problems early, collect payment as contracted, and avoid defaults and costly repossessions. With trained staff, automated processes, and technology infrastructure ready, defi MANAGED SERVICING experts and experienced remarketing teams can reduce losses and mitigate impact on a lender's bottom line.

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Customers

Borrowers today expect a fast and easy, digital-first process that revolves around their needs. A customer-first market means borrowers don’t need to stick to just one auto financing company or lending institution. Auto lenders must give customers quick answers, resolve disputes swiftly, and offer a digital payment process. defi MANAGED SERVICING offers lenders and their borrowers improved customer-response times and streamlined digital interactions.

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Staffing

Employee attrition rates in contact centers have always been on the high end of the scale. Forward-looking auto lenders need technologies and teams to help them maintain a fully-staffed loan servicing operation. defi MANAGED SERVICES teams, using proprietary loan servicing software and providing the personnel needed to manage all aspects of loan servicing, free up a lender’s staff so they can focus on core business functions.

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Processes

Auto lending contact centers are labor- and resource-intensive. They can bleed dollars and mistakenly introduce compliance risk and without automation and insights into customer service calls and fulfillment, it’s tough for auto lenders to ensure their teams are delivering a great customer experience every time. defi MANAGED SERVICES takes the worry out of lease servicing, loan servicing, and collections by providing teams of experts ready to take over operations with no additional product training.

Loan Originations Software Challenges

The economy is evolving, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to impact the industry for years to come.

What our clients say

“We trust defi to partner and work collaboratively to deliver critical solutions and execute an on-time project launch.”
President, Finance Company
“Implementation was easy. Getting our processes up and running was simpler than expected. We’re now better able to attract new borrowers as well as support existing customers thanks to defi.”
Senior Vice President, Regional Bank

defi SOLUTIONS’ Suite of Products and Services

With defi SOLUTIONS' lending suite, you get efficiencies at every stage of the lending process. We offer a range of loan origination and servicing products to meet your needs.

Managed Loan Servicing

Managed Loan Servicing

Managed Loan Servicing

Managed Loan Servicing

Managed Loan Servicing

Managed Loan Servicing

Managed Loan Servicing

Managed Loan Servicing

Resources

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Credit Union Challenges

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Auto Loan Servicing

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Indirect Auto Lending

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Credit Union Auto Loan Software

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Credit Union Lending Workflow

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Back Office Outsourcing Advantages

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