It’s time to move beyond fragmented workflows and manual processes that result in errors, inaccurate data, compliance issues, and let’s be honest, a poor borrower experience. Your bank—and your customers—deserve better.
See how our banking solutions can automate and optimize your funding process, drive growth, and enhance customer satisfaction at every stage of the lending or leasing process.
Banking Loan or Lease Origination Software
Simplify your bank's lending process with software that adapts to evolving business demands without sacrificing performance.
End-to-end loan or lease origination on a single platform streamlines operations and provides real-time automated decisioning
Workflows, analytics, and third-party tools integrate seamlessly and reduce manual effort and vendor complexity
Out-of-the-box functionality and no-code configurability supports multiple consumer lending products and scales quickly
Banking Loan or Lease Servicing Software
Streamline your bank's in-house servicing, collections, and remarketing while ensuring compliance with state and national regulations.
Automated account management services enhance customer communication while maximizing collections
Single, API-enabled platform integrates seamlessly with external systems providing real-time access to data and services
Workflow and process automation supports evolving regulatory needs to stay compliant and reduce manual errors
Banking Loan or Lease Managed Services
Augment your current operations or get a complete servicing solution that’s a seamless extension of your bank.
Outsourced loan servicing by experts with decades of experience in the industry provides white-glove service
Workflow automation and latest technologies saves money and improves the customer experience
Scalable solutions that address the complexities of any size portfolio so you can focus on growth
The economy is slowing, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to affect the industry for years to come.
Delinquencies
When delinquencies rise, auto lenders need an increasing number of knowledgeable customer service experts able to handle higher volumes, address problems early, collect payment as contracted, and avoid defaults and costly repossessions. With trained staff, automated processes, and technology infrastructure ready, defi MANAGED SERVICING experts and experienced remarketing teams can reduce losses and mitigate impact on a lender's bottom line.
Customers
Borrowers today expect a fast and easy, digital-first process that revolves around their needs. A customer-first market means borrowers don’t need to stick to just one auto financing company or lending institution. Auto lenders must give customers quick answers, resolve disputes swiftly, and offer a digital payment process. defi MANAGED SERVICING offers lenders and their borrowers improved customer-response times and streamlined digital interactions.
Staffing
Employee attrition rates in contact centers have always been on the high end of the scale. Forward-looking auto lenders need technologies and teams to help them maintain a fully-staffed loan servicing operation. defi MANAGED SERVICES teams, using proprietary loan servicing software and providing the personnel needed to manage all aspects of loan servicing, free up a lender’s staff so they can focus on core business functions.
Processes
Auto lending contact centers are labor- and resource-intensive. They can bleed dollars and mistakenly introduce compliance risk and without automation and insights into customer service calls and fulfillment, it’s tough for auto lenders to ensure their teams are delivering a great customer experience every time. defi MANAGED SERVICES takes the worry out of lease servicing, loan servicing, and collections by providing teams of experts ready to take over operations with no additional product training.
Loan Originations Software Challenges
The economy is evolving, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to impact the industry for years to come.
Lengthy, complex application forms can discourage potential borrowers from completing the process or result in errors and omissions that delay the approval process. defi ORIGINATIONS simplifies and streamlines the loan application process with cutting-edge software and integrations that capture information digitally.
Lenders must be able to handle varying application volumes efficiently. Scalability can be a pain point, especially when sudden increases in demand strain your systems and lead to operational inefficiencies. defi ORIGINATIONS scales to meet your increasing loan volumes without affecting customer response times.
Lengthy approval processes, lack of transparency, and unclear communication can lead to a poor customer experience, which in turn can cause borrowers to become frustrated and abandon their loan applications. defi ORIGINATIONS provides the platform for quick approvals, full transparency, and constant communication among team members and with customers.
Verifying borrower information, income, employment, and assets is essential, but can be time-consuming. The process of gathering and reviewing application support documents may lead to delays. defi SOLUTIONS lets you automate the information verification and documentation management process so you can decision deals as quickly as possible.
What our clients say
“We trust defi to partner and work collaboratively to deliver critical solutions and execute an on-time project launch.”
President, Finance Company
“Implementation was easy. Getting our processes up and running was simpler than expected. We’re now better able to attract new borrowers as well as support existing customers thanks to defi.”
Senior Vice President, Regional Bank
defi SOLUTIONS’ Suite of Products and Services
With defi SOLUTIONS' lending suite, you get efficiencies at every stage of the lending process. We offer a range of loan origination and servicing products to meet your needs.
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0%
of new vehicle financing held by captive auto lenders in Q3 2024
Source: Experian’s State of the Automotive Finance Market Report.
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of the lending lifecycle
defi offers complete, end-to-end solutions for loan or lease origination, servicing, and managed servicing. Our systems support direct or indirect, secured or unsecured lending, and include auto, RV, powersport, marine, and installment loans, personal credit lines, and more.
The defi SOLUTIONS ecosystem of partners connects lenders with more than 100 of the industry’s leading third-party integrations. Get access to everything your bank needs to increase efficiency and maximize your bottom line across originations, servicing and managed servicing.
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