Learn how automotive lender Daltra increased funding by 17% in the first 6 months without increasing overhead, while improving customer satisfaction scores.
Family Founded Finance Company Increased Funding—Without Increasing Overhead
Daltra is a family founded automotive finance company with more than three decades of experience in dealerships and lending. They are a small and proactive team with close relationships with their dealers, and their loan origination system was preventing them from efficiently servicing their customers and scaling the company effectively.
The company’s auto lending verification manager said, “We weren’t able to quickly make any updates within our old LOS—even changing a word or tweaking something small. And whenever we did want to make changes, there was a cost to do it. In the end, we were hitting too many barriers with what we needed the system to do.”
Need for Automation and Configurability
Daltra knew it was time to end the contract early with their current LOS and find a system that worked with them, not against them. As a small team with limited IT resources, they needed a self-service system that would automate workflows across the board — underwriting, vendor integrations, verification — and streamline their processes.
“Our people implementing the system don’t have a background in computer engineering, technology, or coding,” said the verification manager. “That’s the best part about the defi system — you don’t need that background to create and configure the system.”
“That’s the best part about the defi system — you don’t need that background to create and configure the system.”
Auto Lending Verification Manager
Daltra also needed to partner with experts in SaaS-based lending platforms who would teach them how to build a system that worked best for them.
“I’ve worked with several companies where the personal relationship was the only thing there, and there was no professional expertise. With defi, the people are great, but they are also extremely knowledgeable and responsive.”
More Automation = More Funded Applications
With their old LOS, it could take up to 10 minutes for each application. Since implementing with defi SOLUTIONS, Daltra is now averaging approximately two to three minutes per application. Faster response times have also improved their customer satisfaction scores.
Daltra has also doubled the number of dealerships they work with, and increased application count and funding by 17% in the first six months, all without increasing overhead.
Their new LOS will allow Daltra to continue to implement additional automation and improve response times even more, which sets the company up for long-term growth.
“It’s a completely self-servicing system. With defi, the sky’s the limit.”
Investing for Today and Tomorrow
When it came time for Daltra to choose a new loan origination system, they required a platform that allowed them to make changes quickly today, but that would also keep up with their substantial plans for future growth.
“We didn’t want to change to a new system that would only get us to “here” and then have to switch to a different platform to get us to the next phase. We chose a system that can continue to grow with us. The scalability potential is endless with defi.”
Daltra has been on their new LOS for approximately seven months. Along with improved customer satisfaction, faster response times, and more funded deals, the company has also been able to strategically diversify its dealer base.
Daltra expects to further improve its automation and efficiency with additional integrations and customizations and looks forward to continued success with defi SOLUTIONS.
“defi is very proactive in finding new vendors to integrate with that makes our platform even better and faster for our customers. The defi LOS can be changed so easily as our business needs grow and change.”
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