National Captive Lender Expands Their Offerings in Less Than 7 Months

One of the largest captive lenders in North America, with an auto loan portfolio valued at more than $50 billion, had a need for a critical solution. They had an opportunity to provide services for a private-label OEM.

The client’s goal was to begin originating and servicing the OEMs leases and loans, and they had a finite date—within only months—on which to deliver. (The OEMs provider would be discontinuing services on that date.)

defi was uniquely able to provide solutions for this lender’s end-to-end lifecycle—from digital client engagement through originations, servicing, loan and lease resolution, and vehicle disposition.

This solution encompasses a full suite of defi products and services that included our defi ORIGINATIONS platform, the defi SERVICING loan management system, the defi CONNECT SERVICING digital borrower portal, and back-office processes—including full titles, cash management, toll violations, and support for collections, recoveries, and remarketing delivered through defi’s managed servicing center in Amherst, NY.

From concept to completion, our teams united to quickly deliver a platform unprecedented in its breadth, quality, scalability, and cost effectiveness. The entire multi-product, multi-service solution was configured and implemented to fit the specific needs and unique specifications of the client’s customer (the OEM) in only seven months.
defi works collaboratively with our clients and teams to deliver critical solutions and execute an on-time project launch.