Is your current loan origination software slowing you down—or even causing you to lose customers? The right loan origination system will optimize and accelerate your loan process with real-time decisioning and funding in a single platform.
Let your technology automate manual, labor-intensive steps, reduce errors and risk, and help deter fraud, so your people can focus on business growth.
See how our loan origination solutions for finance companies can simplify your lending experience, boost your customer base, and help you offer affordable credit options, faster.
Loan Origination Software for Finance Companies
Streamline your lending process with a platform that adapts quickly to changing business needs and market demands.
Proven record of efficient implementation within budget and scope gets your system live faster
Dedicated technical and industry experts ensures a successful experience from start to finish
Out-of-the-box functionality and no-code configurability supports multiple products and scales quickly
Workflows, analytics, and industry-leading tools integrate seamlessly and reduce manual work
Configurability lets you deploy changes quickly without IT support or additional costs
"What we needed most of all was flexibility and defi has that in spades. The ability to customize everything we do was a game-changer for us."
Finance company
"With defi, when we ask, ‘What if we wanted to do this?’ the answer is always ‘yes.’ That was a game changer for us. Their ‘we’ll make it work’ approach has been a breath of fresh air."
Finance company
Loan and Lease Servicing Challenges
The economy is slowing, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to affect the industry for years to come.
Delinquencies
When delinquencies rise, auto lenders need an increasing number of knowledgeable customer service experts able to handle higher volumes, address problems early, collect payment as contracted, and avoid defaults and costly repossessions. With trained staff, automated processes, and technology infrastructure ready, defi MANAGED SERVICING experts and experienced remarketing teams can reduce losses and mitigate impact on a lender's bottom line.
Customers
Borrowers today expect a fast and easy, digital-first process that revolves around their needs. A customer-first market means borrowers don’t need to stick to just one auto financing company or lending institution. Auto lenders must give customers quick answers, resolve disputes swiftly, and offer a digital payment process. defi MANAGED SERVICING offers lenders and their borrowers improved customer-response times and streamlined digital interactions.
Staffing
Employee attrition rates in contact centers have always been on the high end of the scale. Forward-looking auto lenders need technologies and teams to help them maintain a fully-staffed loan servicing operation. defi MANAGED SERVICES teams, using proprietary loan servicing software and providing the personnel needed to manage all aspects of loan servicing, free up a lender’s staff so they can focus on core business functions.
Processes
Auto lending contact centers are labor- and resource-intensive. They can bleed dollars and mistakenly introduce compliance risk and without automation and insights into customer service calls and fulfillment, it’s tough for auto lenders to ensure their teams are delivering a great customer experience every time. defi MANAGED SERVICES takes the worry out of lease servicing, loan servicing, and collections by providing teams of experts ready to take over operations with no additional product training.
Loan Originations Software Challenges
The economy is evolving, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to impact the industry for years to come.
Lengthy, complex application forms can discourage potential borrowers from completing the process or result in errors and omissions that delay the approval process. defi ORIGINATIONS simplifies and streamlines the loan application process with cutting-edge software and integrations that capture information digitally.
Lenders must be able to handle varying application volumes efficiently. Scalability can be a pain point, especially when sudden increases in demand strain your systems and lead to operational inefficiencies. defi ORIGINATIONS scales to meet your increasing loan volumes without affecting customer response times.
Lengthy approval processes, lack of transparency, and unclear communication can lead to a poor customer experience, which in turn can cause borrowers to become frustrated and abandon their loan applications. defi ORIGINATIONS provides the platform for quick approvals, full transparency, and constant communication among team members and with customers.
Verifying borrower information, income, employment, and assets is essential, but can be time-consuming. The process of gathering and reviewing application support documents may lead to delays. defi SOLUTIONS lets you automate the information verification and documentation management process so you can decision deals as quickly as possible.
Efficient
Out-of-the-box functionality with seamless integrations at every stage of the process
Reliable
Robust continuity program to ensure speed, agility, and availability–backed by substantial annual system investments
Scalable
An LOS that evolves with you, delivering high performance today and innovation for tomorrow
defi SOLUTIONS’ Suite of Products and Services
With defi SOLUTIONS' lending suite, you get efficiencies at every stage of the lending process. We offer a range of loan origination and servicing products to meet your needs.
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0%
of new vehicle financing held by captive auto lenders in Q3 2024
Source: Experian’s State of the Automotive Finance Market Report.
0%
of the lending lifecycle
defi offers complete, end-to-end solutions for loan or lease origination, servicing, and managed servicing. Our systems support direct or indirect, secured or unsecured lending, and include auto, RV, powersport, marine, and installment loans, personal credit lines, and more.
The defi SOLUTIONS ecosystem of partners connects finance companies with more than 100 of the industry’s leading third-party integrations. Get access to everything you need to increase efficiency and maximize your bottom line.
Improve Loan Origination Experience with 8 Expert Tips
A positive customer experience during the loan origination process is essential. Here are tips to improve the loan origination experience for customers.
Discover the top loan servicing trends for 2023 and beyond. Explore defi SOLUTIONS' innovative solutions for efficient loan servicing. Stay ahead in the lending industry!
