Personalization for Credit Unions and Their Members
Credit unions must return maximum value to their members to remain successful. Today, that can be challenging as credit unions navigate increased competition, higher expectations from members, and ever-changing compliance regulations.
It’s time to rethink your loan origination platform. It’s not about just doing another technology upgrade. It’s a better way to do business. The right loan origination platform automates outdated, labor-intensive processes, allowing your credit union to increase volume, minimize risk, and ultimately reduce the cost of doing business.
Credit Union Loan Origination Software
Strengthen long-term success with a loan origination platform that replaces antiquated systems and adapts quickly to your credit union's evolving needs and market demands.
Out-of-the-box functionality and no-code configurability supports multiple consumer lending products and scales quickly
Configurability allows business users to deploy changes quickly without incurring additional cost
Robust logic and automation tools maximize the potential of each application by reducing manual work
Industry-leading integrations help prevent fraud, reduce risk, and automate regulatory compliance
Modern platform enables faster decisioning and dynamic pricing while lowering delinquency rates
Unparalleled track record of timely implementation within budget and scope gets your system live faster
Unique 360 Client Engagement Model of dedicated technical and industry experts ensures a successful partnership from start to finish
The economy is slowing, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to affect the industry for years to come.
Delinquencies
When delinquencies rise, auto lenders need an increasing number of knowledgeable customer service experts able to handle higher volumes, address problems early, collect payment as contracted, and avoid defaults and costly repossessions. With trained staff, automated processes, and technology infrastructure ready, defi MANAGED SERVICING experts and experienced remarketing teams can reduce losses and mitigate impact on a lender's bottom line.
Customers
Borrowers today expect a fast and easy, digital-first process that revolves around their needs. A customer-first market means borrowers don’t need to stick to just one auto financing company or lending institution. Auto lenders must give customers quick answers, resolve disputes swiftly, and offer a digital payment process. defi MANAGED SERVICING offers lenders and their borrowers improved customer-response times and streamlined digital interactions.
Staffing
Employee attrition rates in contact centers have always been on the high end of the scale. Forward-looking auto lenders need technologies and teams to help them maintain a fully-staffed loan servicing operation. defi MANAGED SERVICES teams, using proprietary loan servicing software and providing the personnel needed to manage all aspects of loan servicing, free up a lender’s staff so they can focus on core business functions.
Processes
Auto lending contact centers are labor- and resource-intensive. They can bleed dollars and mistakenly introduce compliance risk and without automation and insights into customer service calls and fulfillment, it’s tough for auto lenders to ensure their teams are delivering a great customer experience every time. defi MANAGED SERVICES takes the worry out of lease servicing, loan servicing, and collections by providing teams of experts ready to take over operations with no additional product training.
Loan Originations Software Challenges
The economy is evolving, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to impact the industry for years to come.
Lengthy, complex application forms can discourage potential borrowers from completing the process or result in errors and omissions that delay the approval process. defi ORIGINATIONS simplifies and streamlines the loan application process with cutting-edge software and integrations that capture information digitally.
Lenders must be able to handle varying application volumes efficiently. Scalability can be a pain point, especially when sudden increases in demand strain your systems and lead to operational inefficiencies. defi ORIGINATIONS scales to meet your increasing loan volumes without affecting customer response times.
Lengthy approval processes, lack of transparency, and unclear communication can lead to a poor customer experience, which in turn can cause borrowers to become frustrated and abandon their loan applications. defi ORIGINATIONS provides the platform for quick approvals, full transparency, and constant communication among team members and with customers.
Verifying borrower information, income, employment, and assets is essential, but can be time-consuming. The process of gathering and reviewing application support documents may lead to delays. defi SOLUTIONS lets you automate the information verification and documentation management process so you can decision deals as quickly as possible.
Self Service
Out-of-the-box functionality and no-code configurability with seamless integrations at every stage of the lending process
Dependable
Robust continuity program ensures agility and availability – backed by substantial annual system investments
Scalable
Future proof your credit union with an LOS that delivers high performance today and scales easily for tomorrow
What our clients say
“Implementation was easy. Getting our processes up and running was simpler than expected. We're not better able to attract new borrowers as well as support existing customers thanks to defi.”
Senior Vice President, Regional Bank
“We trust defi to partner and work collaboratively to deliver critical solutions and execute an on-time project launch.”
President, Finance Company
defi SOLUTIONS’ Suite of Products and Services
With defi SOLUTIONS' lending suite, you get efficiencies at every stage of the lending process. We offer a range of loan origination and servicing products to meet your needs.
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0%
of new vehicle financing held by captive auto lenders in Q3 2024
Source: Experian’s State of the Automotive Finance Market Report.
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of the lending lifecycle
defi offers complete, end-to-end solutions for loan or lease origination, servicing, and managed servicing. Our systems support direct or indirect, secured or unsecured lending, and include auto, RV, powersport, marine, and installment loans, personal credit lines, and more.
The defi SOLUTIONS ecosystem of partners connects lenders with more than 100 of the industry’s leading third-party integrations. Get access to everything you need to increase efficiency and maximize your bottom line across originations, servicing and managed servicing.
