Lease Management Solution

OUTSOURCE.
OPTIMIZE.
TRANSFORM.

Manage leases without managing anything

Representation of defi lease management solution
 

Transform Lease Servicing with defi MANAGED SERVICING Lease Management Solution

With defi MANAGED SERVICING’s Lease Management Solution, we take care of your customers and lease portfolios for you.

A combination of our seasoned auto lease professionals, white-label processes, state-of-the-art technologies, and top-of-the-line solutions will easily handle your lease portfolio volume. We help you answer customer requests faster, reduce delinquencies and losses, accomplish your leasing goals while remaining compliant, and grow your lease portfolio.

We give you a more efficient way to do business with people who know lease complexities, processes, infrastructure, and how to scale instantly, so your customers enjoy a better overall experience.

 

Enhancing Auto Finance with Smart Technology

Using extensive workflow automation and the latest technologies – chatbots, conversational AI, and Contact Center as a Service – defi MANAGED SERVICING boosts operations and processes for auto loan or lease servicing, saves you money and improves the customer experience.

Omni Channeled

For all customer interactions via a single hub

AI Enabled

For current and future innovation

Digital IVA staffed (Intelligent Virtual Assistants)

For all or part of a customer interaction

 

 

Optimize your lease servicing business with defi MANAGED SERVICING Lease Management Solution, including:

  • White-label service and expertise in auto leasing to ensure the process and lessee experience reflect a lender’s brand(s)

  • Sales and property tax processing

  • Tolls and citation processing

  • Customer care, white-labeled inbound call handling, and fulfillment

  • Return mail processing, review, locate, and update account addresses

  • Collateral management, title corrections, follow-ups, and releases

  • Accounting, cash management, back office payment/payoff processing

  • Operations support and document management services

  • Default management collections, bankruptcy, repossession, recovery

  • Choice of à la carte lease servicing, which means you can choose just a few solutions from a list of options, or end-to-end servicing throughout the lease's lifecycle

Loan and Lease Servicing Challenges

The economy is slowing, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to affect the industry for years to come.

 
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Delinquencies

When delinquencies rise, auto lenders need an increasing number of knowledgeable customer service experts able to handle higher volumes, address problems early, collect payment as contracted, and avoid defaults and costly repossessions. With trained staff, automated processes, and technology infrastructure ready, defi MANAGED SERVICING experts and experienced remarketing teams can reduce losses and mitigate impact on a lender’s bottom line.

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Customers

Borrowers today expect a fast and easy, digital-first process that revolves around their needs. A customer-first market means borrowers don’t need to stick to just one auto financing company or lending institution. Auto lenders must give customers quick answers, resolve disputes swiftly, and offer a digital payment process. defi MANAGED SERVICING offers lenders and their borrowers improved customer-response times and streamlined digital interactions.

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Staffing

Employee attrition rates in contact centers have always been on the high end of the scale. Forward-looking auto lenders need technologies and teams to help them maintain a fully-staffed loan servicing operation. defi MANAGED SERVICES teams, using proprietary loan servicing software and providing the personnel needed to manage all aspects of loan servicing, free up a lender’s staff so they can focus on core business functions.

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Processes

Auto lending contact centers are labor- and resource-intensive. They can bleed dollars and mistakenly introduce compliance risk and without automation and insights into customer service calls and fulfillment, it’s tough for auto lenders to ensure their teams are delivering a great customer experience every time. defi MANAGED SERVICES takes the worry out of lease servicing, loan servicing, and collections by providing teams of experts ready to take over operations with no additional product training.

Lease Management Challenges

The economy is evolving, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to affect the industry for years to come.

defi SOLUTIONS’ Suite of Products and Services

With defi SOLUTIONS’ lending suite, you get efficiencies at every stage of the lending process. We offer a range of loan origination and servicing products to meet your needs.

Managed Loan
Servicing

Managed Loan
Servicing

Managed Loan
Servicing

Managed Loan
Servicing

Managed Loan
Servicing

Managed Loan
Servicing

Managed Loan
Servicing

Managed Loan
Servicing

Remarketing

When you sit on unsold vehicle returns or repossessions, you are losing money. You need powerful remarketing strategies to move inventory and return a higher price through traditional auctions or internet channels. Shorten your turnaround time and maximize the resale price of your returned vehicles with defi REMARKETING. Get comprehensive remarketing services focused on moving your inventory quickly and increasing the value of your portfolio.

Lease Maturity Management

We make the end-of-auto-lease process easier for your customers and your team. Easier processes equal greater satisfaction, so the next time your customers opt for a short- or long-term lease, it’s with you. defi MANAGED SERVICING Lease Maturity Management will let you set the pace for the transition. We can handle your complete off-lease vehicle volume for single-lease, end-of-term processes or offer a more comprehensive solution that meets your unique needs.

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Lease Management Solution

Discover how defi MANAGED SERVICING Lease Management Solution can benefit your lending business.



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