Lease Management Solution
OUTSOURCE.
OPTIMIZE.
TRANSFORM.
Manage leases without managing anything
Transform Lease Servicing with defi MANAGED SERVICING Lease Management Solution
With defi MANAGED SERVICING's Lease Management Solution, we take care of your customers and lease portfolios for you.
A combination of our seasoned auto lease professionals, white-label processes, state-of-the-art technologies, and top-of-the-line solutions will easily handle your lease portfolio volume. We help you answer customer requests faster, reduce delinquencies and losses, accomplish your leasing goals while remaining compliant, and grow your lease portfolio.
We give you a more efficient way to do business with people who know lease complexities, processes, infrastructure, and how to scale instantly, so your customers enjoy a better overall experience.
Enhancing Auto Finance with Smart Technology
Using extensive workflow automation and the latest technologies – chatbots, conversational AI, and Contact Center as a Service – defi MANAGED SERVICING boosts operations and processes for auto loan or lease servicing, saves you money and improves the customer experience.
Omni Channeled
For all customer interactions via a single hub
AI Enabled
For current and future innovation
Digital IVA staffed (Intelligent Virtual Assistants)
For all or part of a customer interaction
Optimize your lease servicing business with defi MANAGED SERVICING Lease Management Solution, including:
White-label service and expertise in auto leasing to ensure the process and lessee experience reflect a lender’s brand(s)
Sales and property tax processing
Tolls and citation processing
Customer care, white-labeled inbound call handling, and fulfillment
Return mail processing, review, locate, and update account addresses
Collateral management, title corrections, follow-ups, and releases
Accounting, cash management, back office payment/payoff processing
Operations support and document management services
Default management collections, bankruptcy, repossession, recovery
Choice of à la carte lease servicing, which means you can choose just a few solutions from a list of options, or end-to-end servicing throughout the lease's lifecycle
Lease Management Challenges
The economy is evolving, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to affect the industry for years to come.
Remarketing
When you sit on unsold vehicle returns or repossessions, you are losing money. You need powerful remarketing strategies to move inventory and return a higher price through traditional auctions or internet channels. Shorten your turnaround time and maximize the resale price of your returned vehicles with defi REMARKETING. Get comprehensive remarketing services focused on moving your inventory quickly and increasing the value of your portfolio.
Lease Maturity Management
We make the end-of-auto-lease process easier for your customers and your team. Easier processes equal greater satisfaction, so the next time your customers opt for a short- or long-term lease, it’s with you. defi MANAGED SERVICING Lease Maturity Management will let you set the pace for the transition. We can handle your complete off-lease vehicle volume for single-lease, end-of-term processes or offer a more comprehensive solution that meets your unique needs.
