
Lease Management Solution
OUTSOURCE.
OPTIMIZE.
TRANSFORM.
Manage leases without managing anything
Transform Lease Servicing with defi MANAGED SERVICING Lease Management Solution
With defi MANAGED SERVICING’s Lease Management Solution, we take care of your customers and lease portfolios for you.
A combination of our seasoned auto lease professionals, white-label processes, state-of-the-art technologies, and top-of-the-line solutions will easily handle your lease portfolio volume. We help you answer customer requests faster, reduce delinquencies and losses, accomplish your leasing goals while remaining compliant, and grow your lease portfolio.
We give you a more efficient way to do business with people who know lease complexities, processes, infrastructure, and how to scale instantly, so your customers enjoy a better overall experience.
Enhancing Auto Finance with Smart Technology
Using extensive workflow automation and the latest technologies – chatbots, conversational AI, and Contact Center as a Service – defi MANAGED SERVICING boosts operations and processes for auto loan or lease servicing, saves you money and improves the customer experience.
Omni Channeled
For all customer interactions via a single hub
AI Enabled
For current and future innovation
Digital IVA staffed (Intelligent Virtual Assistants)
For all or part of a customer interaction
Optimize your lease servicing business with defi MANAGED SERVICING Lease Management Solution, including:
White-label service and expertise in auto leasing to ensure the process and lessee experience reflect a lender’s brand(s)
Sales and property tax processing
Tolls and citation processing
Customer care, white-labeled inbound call handling, and fulfillment
Return mail processing, review, locate, and update account addresses
Collateral management, title corrections, follow-ups, and releases
Accounting, cash management, back office payment/payoff processing
Operations support and document management services
Default management collections, bankruptcy, repossession, recovery
Choice of à la carte lease servicing, which means you can choose just a few solutions from a list of options, or end-to-end servicing throughout the lease's lifecycle
Loan and Lease Servicing Challenges
The economy is slowing, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to affect the industry for years to come.
Delinquencies
When delinquencies rise, auto lenders need an increasing number of knowledgeable customer service experts able to handle higher volumes, address problems early, collect payment as contracted, and avoid defaults and costly repossessions. With trained staff, automated processes, and technology infrastructure ready, defi MANAGED SERVICING experts and experienced remarketing teams can reduce losses and mitigate impact on a lender’s bottom line.
Customers
Borrowers today expect a fast and easy, digital-first process that revolves around their needs. A customer-first market means borrowers don’t need to stick to just one auto financing company or lending institution. Auto lenders must give customers quick answers, resolve disputes swiftly, and offer a digital payment process. defi MANAGED SERVICING offers lenders and their borrowers improved customer-response times and streamlined digital interactions.
Staffing
Employee attrition rates in contact centers have always been on the high end of the scale. Forward-looking auto lenders need technologies and teams to help them maintain a fully-staffed loan servicing operation. defi MANAGED SERVICES teams, using proprietary loan servicing software and providing the personnel needed to manage all aspects of loan servicing, free up a lender’s staff so they can focus on core business functions.
Processes
Auto lending contact centers are labor- and resource-intensive. They can bleed dollars and mistakenly introduce compliance risk and without automation and insights into customer service calls and fulfillment, it’s tough for auto lenders to ensure their teams are delivering a great customer experience every time. defi MANAGED SERVICES takes the worry out of lease servicing, loan servicing, and collections by providing teams of experts ready to take over operations with no additional product training.
Lease Management Challenges
The economy is evolving, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to affect the industry for years to come.
Manual data entry and paper-based processes can cause errors, delays, and higher costs. defi’s Lease Management Solution reduces operational costs through streamlined processing and automated solutions.
In addition to dealing with rising delinquency rates and growing lease portfolios, lenders often lack the experience and people to manage them. As part of defi's Lease Management Solution, you will be able to engage with lessees in a variety of languages and utilize the leasing software to manage all aspects of lease servicing.
We enable lenders to respond quickly to their clients. defi’s Lease Management Solution provides the response speed that lenders need, meeting unique, SLA defined metrics for things such as posting payments to customer accounts and answering calls within a specific time frame.
Lenders often want to focus on strategic internal areas and leverage suppliers for targeted functions. defi offers lenders the flexibility to outsource certain functions and keep the ones they choose.
We have the essential systems, infrastructure, and processes to supply you with an effective operation,which includes:
- The proprietary, SaaS defi SERVICING platform, including implementation
- The omni-channel Genesys telephony platform for both making and taking calls
- IVR (Interactive Voice Response) automation that allows incoming callers to access info via voice response without having to speak to an agent
- Workforce management and scheduling
- Call recording technology
We also have a vast network of third-party partners that support MANAGED SERVICING's base offering.
defi SOLUTIONS’ Suite of Products and Services
With defi SOLUTIONS’ lending suite, you get efficiencies at every stage of the lending process. We offer a range of loan origination and servicing products to meet your needs.
Managed Loan
Servicing
Managed Loan
Servicing
Managed Loan
Servicing
Managed Loan
Servicing
Managed Loan
Servicing
Managed Loan
Servicing
Managed Loan
Servicing
Managed Loan
Servicing
Remarketing
When you sit on unsold vehicle returns or repossessions, you are losing money. You need powerful remarketing strategies to move inventory and return a higher price through traditional auctions or internet channels. Shorten your turnaround time and maximize the resale price of your returned vehicles with defi REMARKETING. Get comprehensive remarketing services focused on moving your inventory quickly and increasing the value of your portfolio.
Lease Maturity Management
We make the end-of-auto-lease process easier for your customers and your team. Easier processes equal greater satisfaction, so the next time your customers opt for a short- or long-term lease, it’s with you. defi MANAGED SERVICING Lease Maturity Management will let you set the pace for the transition. We can handle your complete off-lease vehicle volume for single-lease, end-of-term processes or offer a more comprehensive solution that meets your unique needs.
Lease Management Solution
Discover how defi MANAGED SERVICING Lease Management Solution can benefit your lending business.
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