Loan Management Solution
OUTSOURCE.
OPTIMIZE.
CAPITALIZE.
Manage loans without managing anything
Capitalize on the Complete Loan Lifecycle With defi MANAGED SERVICING Loan Management Solution
From onboarding through loan payoff, defi MANAGED SERVICING’s loan management solution helps ensure your customers or your loan portfolio get the attention they deserve.
defi’s seasoned auto finance professionals, state-of-the-art technologies, scalable automation, and top-of-the-line solutions will handle your loan portfolio volume with ease. We can help you improve speed to answer and customer request turn times, control delinquency and losses, grow your loan portfolio and accomplish your goals while maintaining regulation compliance.
We’ll consult with you to formulate a plan based on your unique needs and our 30+ years of experience in loan management and ISO-certified processes. We provide a first-class telephony platform for making and taking calls, interactive voice response (IVR), workforce management scheduling, call recording technology, and quality management processes.
Whether handling all of your loan servicing or just a subset of your processes, defi MANAGED SERVICING offers your customers a better experience and your business the people, processes, infrastructure, and instant scale you need to achieve your business goals.
Enhancing Auto Finance with Smart Technology
Using extensive workflow automation and the latest technologies – chatbots, conversational AI, and Contact Center as a Service – defi MANAGED SERVICING boosts operations and processes for auto loan or lease servicing, saves you money and improves the customer experience.
Omni Channeled
For all customer interactions via a single hub
AI Enabled
For current and future innovation
Digital IVA staffed (Intelligent Virtual Assistants)
For all or part of a customer interaction
Optimize your loan management business
with defi MANAGED SERVICING loan management:
Customer care, white-labeled inbound call handling, and fulfillment
Return mail processing, review, locate, and update account addresses
Collateral management, title corrections, follow-ups, and releases
Accounting, cash management, back office payment/payoff processing
Operations support and document management services
Default management collections, bankruptcy, repossession, recovery
Choice of à la carte loan servicing, which means you can choose just a few solutions from a list of options, or end-to-end servicing throughout the loan's lifecycle
Loan Management Challenges
The economy is evolving, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to affect the industry for years to come.
Remarketing
When you sit on unsold vehicle returns or repossessions, you are losing money. You need powerful remarketing strategies that will move inventory and return a higher price, either through traditional auctions or internet channels. Shorten your turnaround time and maximize the resale price of your returned vehicles with defi REMARKETING. Get comprehensive remarketing services focused on moving your inventory quickly and increasing the value of your portfolio.
Lease Maturity Management
We make the end-of-auto-lease process easier on your customers and your team. Easier processes equals greater satisfaction, so the next time your customers opt for a short- or long-term lease, it’s with you. defi MANAGED SERVICING Lease Maturity Management will let you set the pace for the transition. We can handle your complete off-lease vehicle volume for single-lease, end-of-term processes or even offer a more comprehensive solution to meet your unique needs.
