Outsourced Loan Servicing

OUTSOURCE.
SUPPORT.
SCALE.

Manage everything without managing anything

Optimize Your Outsourced Auto Loan or Lease Servicing Operations

defi SOLUTIONS leverages decades of lending experience and our state-of-the-art loan servicing SaaS platform to anticipate and automate customer needs.

Looking to outsource loan or lease servicing? With defi, you can augment your current operation or get a complete servicing solution that's a seamless extension of your business. We provide white-label services that scale to serve any size portfolio so your team can focus on growth.

Our Services

Account Management, including outbound customer service call handling
Cash management
Bankruptcy management
Back-office payment processing
Default management (collections, bankruptcy, repossessions, recovery)
Lease maturity management
Remarketing

Your Success

Rapid speed-to-market for existing or start-up operations
Teams of experts ready to begin operation with no product training necessary
White-label customer service
Configurable solutions and processes to fit your needs
AI-powered messaging that simulates human conversation through voice or text commands
A world-class ISO 9001-certified operation

Enhancing Auto Finance with Smart Technology

Using extensive workflow automation and the latest technologies — chatbots, conversational AI, and Contact Center as a Service — defi's outsourced loan or lease servicing boosts operations and processes for auto loan or lease servicing, saves you money and improves the customer experience.

Omni Channeled

For all customer interactions via a single hub

AI Enabled

For current and future innovation

Digital IVA staffed (Intelligent Virtual Assistants)

For all or part of a customer interaction

Loan and Lease Servicing Challenges

The economy is evolving, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to affect the industry for years to come.

When delinquencies rise, auto lenders need an increasing number of knowledgeable customer service experts able to handle higher volumes, address problems early, collect payment as contracted, and avoid defaults and costly repossessions. With trained staff, automated processes, and technology infrastructure ready, defi's outsourced loan servicing operations and remarketing teams can reduce losses and mitigate impact on a lender's bottom line.

Borrowers today expect a fast and easy, digital-first process that revolves around their needs. A customer-first market means borrowers don’t need to stick to just one auto financing company or lending institution. Auto lenders must give customers quick answers, resolve disputes swiftly, and offer a digital payment process. defi's outsourced loan servicing operations offers lenders and their borrowers improved customer-response times and streamlined digital interactions.

Employee attrition rates in contact centers have always been on the high end of the scale. Forward-looking auto lenders need technologies and teams to help them maintain a fully staffed loan servicing operation. Our teams, using proprietary loan servicing software and providing the personnel needed to manage all aspects of loan servicing, free up a lender’s staff so they can focus on core business functions.

Auto lending contact centers are labor- and resource-intensive. They can bleed dollars and mistakenly introduce compliance risk. Without automation and insights into customer service calls and fulfillment, it’s tough for auto lenders to ensure their teams are delivering a great customer experience every time. defi's outsourced loan servicing operations takes the worry out of lease servicing, loan servicing, and default management by providing teams of experts ready to take over operations with no additional product training.

Building on decades of defi team member expertise — in the lending industry and the state-of-the-art defi servicing SaaS system — defi MANAGED SERVICING uses extensive workflow automation and the latest technologies — chatbots, conversational AI, and Contact Center as a Service — to boost auto loan or lease servicing operations and improve the customer experience.

defi SOLUTIONS Outsourced Loan Servicing Suite

Get more with defi. We offer a complete range of lease or loan origination and servicing products to increase efficiency throughout every stage of the lending or leasing process.

Loan Origination Software

The loan origination software (LOS) that allows you to pivot or scale your business model in response to market conditions, without sacrificing speed or reliability. defi ORIGINATIONS gives you the productivity with stability and enhanced flexibility to grow and adapt your businesses. Modern, modular, configurable and right for your immediate needs and the future.

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Loan Servicing

If you want your core business functions to remain in-house, defi SERVICING software can help you cut costs by streamlining your loan and lease servicing operations. Our intuitive Software as a Service (SaaS) configuration offers workflow automations for five-star customer care without extra operational spending.

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