Optimize Your Auto Loan or Lease Servicing Operation with defi MANAGED SERVICING

defi MANAGED SERVICING builds on decades of defi team member expertise – in the lending industry and in the company’s own state-of-the-art defi SERVICING SaaS system – to anticipate needs and deliver auto lease and loan outsourcing services.

defi MANAGED SERVICING improves operations and processes related to the servicing of auto loans and leases and the disposition of leased vehicles, reducing budgetary expense through automation and a redirection of a lender’s staff.

Technology-enabled, using chatbots with conversational AI and CCaaS, defi MANAGED SERVICING offers a modern client experience with digital interactions and intelligent virtual assistants.

 

Omni Channeled

for all customer interactions via a single hub

AI Enabled

for current and future innovation

Digital IVA staffed (Intelligent Virtual Assistants)

for all or part of a customer interaction

Boost processing speed and scale your lending operation:

  • Teams of experts ready to begin operation with no product training necessary

  • Rapid speed-to-market for existing or start-up operations

  • Complete back-office support for both auto loans and leases

  • White-label customer service

  • Configurable solutions and processes to fit your individual business needs

  • A world-class, ISO 9001:2015 certified operation

 

Either à la carte or end-to-end, cut operational costs using outsourced services from defi MANAGED SERVICNG.

 

Loan & Lease Customer Service

Lease Maturity Management

Back-up Servicing

Remarketing

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