
Lease & Loan Servicing Outsourcing
OUTSOURCE.
SUPPORT.
SCALE.
Manage everything without managing anything

Optimize Your Auto Loan or Lease Servicing Operation with defi MANAGED SERVICING
defi MANAGED SERVICING leverages decades of lending industry know-how and our state-of-the-art defi SERVICING software-as-a-service (SaaS) platform to anticipate and automate customer needs.
Looking to outsource loan or lease servicing? Whether we provide a complete lease & loan servicing outsourcing solution or select services that augment your front- or back-office operation, defi delivers high-quality, highly-automated, white-label services through the use of AI and other innovative technologies as a seamless extension of your business.
Our Services
Account Management, including outbound customer service call handling
Cash management
Bankruptcy management
Back-office payment processing
Default management (collections, bankruptcy, repossessions, recovery)
Lease maturity management
Remarketing
Your Success
Rapid speed-to-market for existing or start-up operations
Teams of experts ready to begin operation with no product training necessary
White-label customer service
Configurable solutions and processes to fit your needs
AI-powered messaging that simulates human conversation through voice or text commands
A world-class ISO 9001-certified operation
Enhancing Auto Finance with Smart Technology
Using extensive workflow automation and the latest technologies – chatbots, conversational AI, and Contact Center as a Service our lease & loan servicing outsourcing solution – defi MANAGED SERVICING - boosts operations and processes for auto loan or lease servicing, saves you money and improves the customer experience.

Omni Channeled
For all customer interactions via a single hub

AI Enabled
For current and future innovation

Digital IVA staffed (Intelligent Virtual Assistants)
For all or part of a customer interaction
Loan and Lease Servicing Challenges
The economy is evolving, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to affect the industry for years to come.
defi SOLUTIONS’ Suite of Products and Services
With defi SOLUTIONS' lending suite that includes lease & loan servicing outsourcing solution, you get efficiencies at every stage of the lending process. We offer a range of loan origination and servicing products to meet your needs.
Loan Management Solution
Lease Management Solution
Lease Maturity Management
Remarketing
Back-Up Servicing
Digital Servicing
Document Management
Partners & Integrations

The loan origination software (LOS) that allows you to pivot or scale your business model in response to market conditions, without sacrificing speed or reliability. defi ORIGINATIONS gives you the productivity with stability and enhanced flexibility to grow and adapt your businesses. Modern, modular, configurable and right for your immediate needs and the future.

If you want your core business functions to remain in-house, defi SERVICING software can help you cut costs using our lease & loan servicing outsourcing solution to streamline your loan and lease servicing operation. Our intuitive Software as a Service (SaaS) configuration offers workflow automations for five-star customer care without extra operational spending.
