Lease & Loan Servicing Outsourcing

OUTSOURCE.
SUPPORT.
SCALE.

Manage everything without managing anything

 

Optimize Your Auto Loan or Lease Servicing Operation with defi MANAGED SERVICING

defi MANAGED SERVICING leverages decades of lending industry know-how and our state-of-the-art defi SERVICING software-as-a-service (SaaS) platform to anticipate and automate customer needs.

Looking to outsource loan or lease servicing? Whether we provide a complete lease & loan servicing outsourcing solution or select services that augment your front- or back-office operation, defi delivers high-quality, highly-automated, white-label services through the use of AI and other innovative technologies as a seamless extension of your business.

 
Our Services
  • Account Management, including outbound customer service call handling

  • Cash management

  • Bankruptcy management

  • Back-office payment processing

  • Default management (collections, bankruptcy, repossessions, recovery)

  • Lease maturity management

  • Remarketing

Your Success
  • Rapid speed-to-market for existing or start-up operations

  • Teams of experts ready to begin operation with no product training necessary

  • White-label customer service

  • Configurable solutions and processes to fit your needs

  • AI-powered messaging that simulates human conversation through voice or text commands

  • A world-class ISO 9001-certified operation

Enhancing Auto Finance with Smart Technology

Using extensive workflow automation and the latest technologies – chatbots, conversational AI, and Contact Center as a Service our lease & loan servicing outsourcing solution – defi MANAGED SERVICING - boosts operations and processes for auto loan or lease servicing, saves you money and improves the customer experience.

Omni Channeled

For all customer interactions via a single hub

AI Enabled

For current and future innovation

Digital IVA staffed (Intelligent Virtual Assistants)

For all or part of a customer interaction

 
 

Loan and Lease Servicing Challenges

The economy is evolving, customer expectations are rising, and digital auto lending is in demand. Today’s auto lending challenges will continue to affect the industry for years to come.

defi SOLUTIONS’ Suite of Products and Services

With defi SOLUTIONS' lending suite that includes lease & loan servicing outsourcing solution, you get efficiencies at every stage of the lending process. We offer a range of loan origination and servicing products to meet your needs.

Loan Management Solution

Lease Management Solution

Lease Maturity Management

Remarketing

Back-Up Servicing

Digital Servicing

Document Management

Partners & Integrations

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The loan origination software (LOS) that allows you to pivot or scale your business model in response to market conditions, without sacrificing speed or reliability. defi ORIGINATIONS gives you the productivity with stability and enhanced flexibility to grow and adapt your businesses. Modern, modular, configurable and right for your immediate needs and the future.

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If you want your core business functions to remain in-house, defi SERVICING software can help you cut costs using our lease & loan servicing outsourcing solution to streamline your loan and lease servicing operation. Our intuitive Software as a Service (SaaS) configuration offers workflow automations for five-star customer care without extra operational spending.

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Discover how defi MANAGED SERVICING can benefit your lending business.

Resource & Learning Center

  • Blog

    5 Loan Servicing Trends To Watch in 2025 & Beyond

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    Salesforce loan original system critique
  • Blog

    Credit Union Lending Systems: A Selection Guide

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    Community banks understand the lending needs of individuals and small businesses
  • Blog

    Lease or Loan Outsourcing: 5 Benefits for Lenders

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    Auto lenders have many underwriting compliance requirements.
  • Blog

    Auto Loan Servicing For Credit Union Portfolios

    Learn More
    Illustrated graphic of maney and coins with an upwards arrow, loosely representing auto loan servicing for credit union portfolios
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