There are dozens of credit union software providers for auto loan servicing solutions. They range from global software providers who …
HOW OUTSOURCING DURING COVID HELPED LENDERS MANAGE THE DISRUPTION
COVID-19 was extremely disruptive to anyone involved in auto lending and leasing. The economic uncertainty caused by job losses, the …
HOW A MANAGED SERVICING (BPO) CALL CENTER CAN BENEFIT YOUR AUTO LENDING PROCESSES
Managed servicing outsourcing (BPO) has become an integral part of operations for many fincos, banks, and credit unions. Managed servicing …
OPTIMIZE YOUR VEHICLE REMARKETING STRATEGY WITH THESE FOUR TIPS
When you can’t sell a vehicle to the lessee at the end of the lease or you know there’s no …
THE BEST LOAN SERVICING PLATFORM FOR CREDIT UNIONS
Our guide covers seven qualities of an excellent loan servicing platform to ensure the greatest impact on your operational efficiency
WHY SOME COMMUNITY BANKS USE LOAN SERVICING PROVIDERS
The community banking industry is abuzz over loan servicing companies. Third-party loan servicing is one of the biggest community banking trends of the decade. The loan servicing software market is a $522.3 million industry and is expected to grow to a $785.6 million industry over the next five years.
THE BENEFITS OF BACK OFFICE OUTSOURCING FOR COMMUNITY BANKS
Having an efficient back office that essentially runs itself is one of the best ways to stand out in today’s saturated community banking industry.
ADVANTAGES OF BACK OFFICE OUTSOURCING FOR CREDIT UNIONS
If you’re looking to improve your customer service specifically, here are just a few of the back office tasks you can delegate to an experienced third party:
Fraud detection and risk management;
Payment processing and repayment scheduling;
Member contact information and communication preferences;
Loan or credit card application decisioning;
Level 1 support;
Customer web portals;
Automated call centers;
Back office to front office communications;
Staff training and recruitment.
5 BACK-OFFICE OUTSOURCING MUST-HAVES FOR LOAN SERVICING
If you don’t have an efficient and well-staffed back office, then your front office will suffer. This is where back-office outsourcing comes in. There are a lot of perks to outsourcing all of your back office needs, especially if you’re a small or medium-sized lender with limited resources.
defi REMARKETING EXTENDS AUCTION OF THE YEAR TO ADESA CINCINNATI/DAYTON FOR THE SECOND YEAR IN A ROW
For the second time in as many years, defi SOLUTIONS’s defi REMARKETING has presented its Auction of the Year Award …
VEHICLE REMARKETING SERVICES FOR COMMUNITY BANKS
Lending and leasing for vehicles can involve remarketing off-lease and repossessed vehicles. At the end of those contracts, many community banks simply want to obtain maximum value for the pre-owned vehicles in the most efficient manner.
CUSTOMER SERVICE OUTSOURCING: PROS AND CONS FOR AUTO LENDERS
Customer service outsourcing is one of the most valuable tools available to community banks. When you outsource customer communications, not only will customers be more satisfied with your services, you can also save a lot of time. Outsourcing takes the complexity out of communications and gives you a tremendous competitive advantage.
