Technological innovation in auto lending has greatly enhanced customer experience in the sector. While many auto lenders have already automated…
CAR LOAN MANAGEMENT SYSTEM (LMS) FOR LENDERS
Businesses are always looking to make their operations more efficient, and it’s no different for consumer lenders. Because of its…
THE ONLY AUTO LOAN ORIGINATION SOFTWARE YOU WILL EVER NEED
Lenders who use a modern, cloud-based software solution have an advantage over competitors still using traditional paper processes or even…
WHY COMMUNITY BANKS ARE OUTSOURCING LOAN SERVICING
In our work with community banks, many have voiced the need for greater efficiency in handling high-volume, repetitive loan servicing…
HOW DIGITAL LENDING IMPROVES THE CUSTOMER JOURNEY FOR BANKS
Bank services and processes have been largely digitized. These days, it’s not even necessary for a bank’s customers to visit…
HOW LOAN ORIGINATION AUTOMATION TECHNOLOGY CAN IMPROVE AUTO LENDERS’ BOTTOM LINE
Automation has already made significant strides in the auto lending industry. But, lenders with outdated, stagnant loan origination systems are…
IMPLEMENTING AN END-TO-END LOAN ORIGINATION & SERVICING PROCESS FOR SMOOTH WORKFLOWS
The news is good—auto lending delinquency rates are down to their lowest point, holding steady at roughly 1.51% between 2021…
THE IMPORTANCE OF CUSTOMER SERVICE IN BPO MANAGED SERVICING FOR LEASES OR LOANS—ESPECIALLY FOR AUTO LENDERS
Customer service is the backbone of the auto lending industry. When customers consistently have positive interactions with your representatives, they’re…
AN OUTSOURCED LOAN SERVICING (BPO) TRANSITION CHECKLIST OF BEST PRACTICES TO EFFECTIVELY MANAGE A BPO CHANGE
Managed servicing (outsourced lease or loan servicing) isn’t just a case of “out of sight, out of mind.” While auto…
TOP 5 BENEFITS OF OUTSOURCING CALL CENTER SERVICES FOR AUTO FINANCE COMPANIES
Has the volume of calls and requests from your customers become overwhelming? Maybe you’ve considered establishing an in-house call center…
HOW OUTSOURCING ACCOUNTS RECEIVABLE AND COLLECTIONS IS ADVANTAGEOUS FOR AUTO LENDERS
Unlike loan originations which has a relatively short start to finish cycle and uses automation extensively to bring consistency and…
WHY THE MANAGED SERVICING BPO VALUE PROPOSITION MATTERS MORE THAN EVER FOR AUTO LENDERS
A growing number of auto lenders are seriously evaluating managed servicing (business process outsourcing (BPO) services for lease and loan…
