TOP DIGITAL LENDING SOFTWARE FEATURES

According to a recent survey from Cox Automotive, 71% of consumers plan to adopt an omnichannel approach for their next car purchase with a combination of online and in-person steps at a dealership. The internet is rich with resources regarding vehicle features, prices, and ratings to help consumers make the best deal. With a growing interest in anytime, anywhere commercial transactions, auto financing shouldn’t be any different. Unfortunately, few lenders can deliver digital lending software features that seamlessly tie together the consumer, the dealer, and the lender.

Lenders who can’t deliver a superior online experience that is convenient, fast, and secure are missing out on opportunities. Based on our years of experience delivering innovative lending solutions that enhance efficiency and convenience, we’ve compiled a list of the top critical digital lending software features needed to provide a top-notch online experience today’s borrowers expect.

Loan Origination Anywhere, Anytime

A superior online experience begins with a user interface that is compatible with nearly any device or operating system. Mobile-responsive design automatically tailors the interface to the device’s display capabilities.

Digital lending software features that support a first-rate user interface should:
✔ Provide configuration menus that allow you to create a user interface that matches your brand and intuitively guides the borrower through the loan application process.
✔ Display conditional fields based on the type of loan and information the user provides.
✔ Employ data masking, minimum/maximum data values, and validation rules to reduce errors that could delay application processing.
✔ Support multilingual interfaces to address the needs of increasingly diverse markets.

The user experience should make it effortless for a motivated borrower to enter the required information in minutes, regardless of the device.

Rapid, Automated Lending Decisions

With all of the applicant information captured digitally, your digital lending software can quickly assess the applicant’s financial standing—using a combination of a workflow, decision rules, and integration with third-party data services—and return a decision. To accelerate decisioning, digital lending software should include:

• Integration with identity, income, and employment lending services to proactively identify potential fraud and verify applicant information.
  
• Alternative credit data services to increase loan opportunities for applicants with thin or non-existent credit records.
  
• Auto-structuring processes that automatically and incrementally modify the deal structure of applicants who initially fail credit policies to match a credit policy and offer a loan. 

In the best cases, decisions are fully automated, reached in seconds, and presented to the applicant with available financing programs, rates, and program parameters based on the vehicle selected. In a competitive lending market, rapid lending decisioning and the ability to offer vehicle-specific financing programs significantly improve your chances of capturing the loan.

Digital Everything: Paper Not Permitted

Your digital lending software should also support conditional approvals or stipulations that require the submission of documentation, such as pay stubs, proof of residence, and vehicle registration. Digitally capturing required documentation via a mobile device facilitates rapid confirmation of information and funding. 

Your digital lending software should also support e-contracts and e-signatures to further optimize loan or lease originations. Upon loan approval, the workflow coordinates the creation of the loan package and sends the e-contract for review and approval by the applicant. E-signature capabilities facilitate immediate and secure confirmation of the contract, allowing the applicant to confidently move forward in their car-buying journey.

Digital lending software that provides this functionality can significantly boost a lender’s ability to capture loans. Real-time loan approvals with terms that match the consumer’s financial standing and an entirely digital process that eliminates delays and mistakes associated with paper transactions provide a quick, secure, and convenient online experience today’s consumers count on.

Augment With Online Loan or Lease Servicing

Today’s online lending experiences shouldn’t end with funding; the best digital lending software also supports online loan or lease servicing. Once a loan or lease is funded, borrower information is immediately incorporated into the servicing system. Borrowers can then manage everyday loan or lease activities, such as retrieving account statements, setting up recurring payments, obtaining the current payoff quote, making one-time payments, updating contact information, and accessing account servicing FAQs. 

Online loan or lease servicing is a win-win proposition. Borrowers have 24/7/365 access to their account information, and lenders experience reduced call center loads. This leads to higher customer satisfaction and lower support costs. Digital lending software that enables a comprehensive end-to-end online experience, from the initial loan application to the final payment, positions lenders to become the industry’s top performers and leaders. 

Digital Lending Software Features: A Holistic Approach

COVID-19 unexpectedly changed the auto industry, accelerating the need for more digital interactions throughout all phases of the car-buying journey. defi’s originations platforms are feature-rich, results-driven, and flexible to allow lenders to run an auto loan or lease originations operation on a single platform. 

Key Features of defi Loan Origination Systems
✔ Scalable cloud-based platform	✔ Built-in APIs and quick integrations with third-parties
✔ Automated underwriting, decisioning, deal structuring, and funding	✔ Data analytics capabilities
✔ No-code configuration for workflows, rules, policies, features, and admin functions	✔ Fully integrated mobile apps
✔ Customer-facing portals and other customer service tech	✔ Support for advanced features like AI and machine learning.
✔ Support of complex pricing matrices	✔ Quick implementation of business decisions

defi provides foundational support for digital lending innovations through cloud-native systems, access to system APIs, and other industry-leading features. The platforms provide tools to simplify configuration and streamline the complex processes involved in automation and making market-driven changes on the fly.