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COULD BACK OFFICE OUTSOURCING IMPROVE SERVICE FOR YOUR CREDIT UNION MEMBERS?

The defi Team Business Process Outsourcing, Credit Unions, defi INSIGHT

If you’re looking to improve your customer service specifically, here are just a few of the back office tasks you can delegate to an experienced third party:

Fraud detection and risk management;
Payment processing and repayment scheduling;
Member contact information and communication preferences;
Loan or credit card application decisioning;
Level 1 support;
Customer web portals;
Automated call centers;
Back office to front office communications;
Staff training and recruitment.