According to a study released by J.D. Power in April 2025, satisfaction on a 1,000-point scale among credit union members…
ASSET FINANCE PROCESS IMPROVEMENT FOR BANKS & CREDIT UNIONS
Cars, boats, jet skis, snowmobiles, and other personal vehicles are often financed with consumer asset finance. The loan terms can…
CREDIT UNION STRATEGIC PLANNING IDEAS: 2025
This page delves into several key strategic planning ideas for credit unions. On the way, we provide a brief overview…
HOW TO IMPROVE CREDIT UNION MEMBER EXPERIENCE
Credit union member experience directly impacts customer satisfaction, loyalty, and overall growth. As member-owned institutions, credit unions rely on strong…
A VEHICLE AUCTION & DISPOSITION FAQ FOR CREDIT UNIONS
For many credit unions, vehicle auctions detract from their core financial focus. The complex relationships between auction houses and transporters,…
LOAN APPLICATION PROCESS IMPROVEMENT IDEAS
To increase efficiency, reduce costs, and meet borrower expectations, lenders should implement strategies for loan application process improvement. By leveraging…
HOW TO IMPROVE UNDERWRITING RISK ASSESSMENT
According to the Mortgage Bankers Association, mortgage delinquencies increased for all loans in 2024 compared to 2023. The delinquency rate…
HOW TO IMPROVE CUSTOMER EXPERIENCE IN THE BANKING INDUSTRY
Customer experience is one of the most important factors affecting customer retention and growth for banks. An enjoyable banking experience…
CONSUMER DYNAMICS OF AUTO REFINANCE: WHAT LENDERS NEED TO KNOW IN 2025
The demand for auto refinancing has exploded in recent years. According to TransUnion, 76% of drivers who borrowed to buy…
ELECTRIC VEHICLE LENDING: 2025 GUIDE FOR LENDERS
The market for electric vehicles (EVs) is at an all-time high. According to market research firm Rho Motion, worldwide EV…
5 LOAN SERVICING TRENDS TO WATCH IN 2025 & BEYOND
Loan servicing is a crucial aspect of the financial industry that involves managing and administering loans on behalf of lenders….
HOW TO RESPOND TO CAR LOAN DELINQUENCY RATES IN 2025
Car loan delinquency rates are rising. Account delinquency rates of auto loans 60+ days past due (DPD) rose six basis…
