In 2020 defi SOLUTIONS embarked on a journey to digitally transform its team member, global partner, and client service experiences. …
TOP 5 BENEFITS OF OUTSOURCING CALL CENTER SERVICES FOR AUTO FINANCE COMPANIES
Has the volume of calls and requests from your customers become overwhelming? Maybe you’ve considered establishing an in-house call center …
FOR LENDERS BY LENDERS: A GOOD SLOGAN IS HARD TO FIND, EASY TO REMEMBER, AND GOOD TO THE LAST DROP
A good slogan is, at best, difficult to come up with. The most memorable are short and simple (“We try …
OUTLIERS AND AUTO FINANCE
How do you find the right mix of time and effort between pondering the completely unpredictable and planning or …
CORONAVIRUS AND ONLINE SHOPPING: WHAT LENDERS NEED TO KNOW
The financial technology industry has been talking for a while now about the consumers’ need for online shopping and borrowing. …
ASKED & ANSWERED: CYBER SECURITY ADVICE FROM MICHAEL CARTER
In mid-April, Google reported blocking over 240 million COVID-19-themed spam messages each day and 18 million malware and phishing …
THE NEW SIDE-BY-SIDE EXPERIENCE
Monday through Thursday on the road. Fridays at home. Feeding off shared energy in a shared physical space and experiencing …
ATTRACT BORROWERS. SPEED DECISIONS. IMPROVE SERVICE SATISFACTION.
It’s more important than ever that lenders attract borrowers, speed decisioning, and improve their response time to their customers. So, …
10 REASONS TO BUILD STRONG RELATIONSHIPS
By Lana Johnson and Dawn Hayes If you aren’t yet focused on relationship building, both inside and outside of your …
TECH TRENDS SHAPING AUTO LENDING: ZEST AI AND CHARLES SUTHERLAND
In a recent interview with defi partner Zest AI, Charles Sutherland, defi chief strategy officer, explains how technology trends are …
