It really should be a no-brainer to acknowledge that any positive experiences a customer has with a company will lead…
OUTSOURCE CUSTOMER SERVICE FOR AUTO LENDERS: KEY ADVANTAGES
Key Takeaways Outsourcing can lower customer service operating costs, but lenders should compare fully loaded internal costs with provider pricing…
BUSINESS PROCESS OUTSOURCING: BEST PRACTICES AND GUIDANCE FOR AUTO LENDERS
Business process outsourcing (BPO) or managed service outsourcing as it’s also known is a popular option for auto lenders, and…
TOP CALL CENTER OUTSOURCING BENEFITS FOR AUTO LENDERS
Call centers are a significant aspect of your business. As the centralized offices that help lenders interact with and support…
HOW PLATFORM OUTSOURCED MANAGED SERVICING PROVIDES ADVANTAGES FOR FINCOS AND OTHER AUTO LENDERS
Today, finance companies have to deal with a rapidly changing market, with challenges around compliance, costs, and customer retention. Keeping…
CALL CENTER OUTSOURCING COMPARISON GUIDE FOR AUTO LENDERS
Outsourcing a call center puts part of the borrower relationship in another company’s hands. For auto lenders, the provider needs…
WHY OUTSOURCING THE COLLECTIONS PROCESS MAKES SENSE FOR AUTO LENDERS
How efficiently are you managing collections? Unlike the lease or loan origination process which is comparably quick and predictable, the…
MAKE YOUR AUTO LENDING PROCESS FLOW MORE SMOOTHLY: HOW MANAGED SERVICING CAN HELP BOOST EFFICIENCY
Compared to the lease or loan origination process, the servicing process is far more complex. It can last years, and…
defi REMARKETING RECOGNIZES INDIANA AUTO AUCTION AS 2020 AUCTION OF THE YEAR
During what was an already remarkable year, Indiana Auto Auction (IAA), based in Ft. Wayne, IN, demonstrated itself, once again,…
defi REMARKETING EXTENDS AUCTION OF THE YEAR TO ADESA CINCINNATI/DAYTON FOR THE SECOND YEAR IN A ROW
For the second time in as many years, defi SOLUTIONS’s defi REMARKETING has presented its Auction of the Year Award…
WHAT THE MOVIE “BIG” TEACHES ABOUT SCALING YOUR SERVICING OPERATION
by Brandy Bissett If the movie “Big” has taught us anything, it’s that growing overnight, especially when you’re not ready…
SUFFERING FROM VARIABILITIS?
by Brandy Bissett Has your business grown too quickly? Do you lack time to source top-of-the-line talent? A lack of…
